Ameriphone Q90D operating instructions Troubleshooting, Then

Page 27

Troubleshooting

For your convenience, we have listed some common problems that may occur with your Q90D, followed by a list of items that should be checked. If the difficulty persists, contact our Customer Service Department at 800-772-2889 TTY or 800-874-3005 voice.

If...

Then...

 

 

Keyboard locks up - Q90D not

1. Hold down CTRL, Shift and ESC at the same time for

responding

about 2 seconds.

 

2.Then, if the Q90D still does not respond, disconnect

 

the AC adapter and momentarily remove one battery.

 

This resets the internal microprocessor.

 

 

Batteries run down too soon after

Batteries may not be charged properly. First, completely

charging

drain the batteries by following this procedure.

 

1. Unplug the AC adapter, unplug the telephone line, turn

 

on the Q90D, unplug the telephone, hold down CTRL,

 

then press F1 to place the Q90D on line.

 

2. Leave the Q90D ON until it automatically turns itself

 

OFF.

 

3. Next, plug in the AC adapter and the telephone line

 

and let the Q90D charge for 14 hours. If this does not

 

work, your batteries may need to be replaced. Replace

 

them with NiCad AA rechargeable batteries.

 

Note:To avoid losing conversations stored in memory,

 

plug in the AC adapter before removing the batteries.

 

 

No dial tone for keyboard dialing

Check to ensure both ends of the telephone cord are

 

firmly plugged in.

 

 

Nothing happens after you dial from

Make sure you press the Return key after dialing

keyboard

the number. Pressing Return completes the dialing

 

sequence.

 

 

Nothing happens when Q90D

There is no power.

is turned ON

1. Check to make sure that both ends of the AC adapter

 

are firmly plugged in.

 

2. If you are using batteries, make sure that each battery

 

is properly installed and that they are properly charged.

 

 

Cannot type the following characters

These characters cannot be typed in Baudot mode.

in TTY mode: “, @, %, ^, &, _, or <.

 

 

 

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Contents Q90DTM Important Safety Instructions Additional Safety Notes for Canadian Users Safety Instructions Contents Sales Receipt WarrantyPackage Checklist For Your InformationAbout Your New Q90D Top Side FeaturesTop Side Back Side Right SidePower and Phone Line Connection Installing and Using Your Q90DSetting Up Your Q90D Installing the BatteriesTelephone Connections Lock SwitchPlacing TTY Calls Dialing Manually from the Q90D KeyboardDialing Automatically from Q90D Phone Directory Placing VCO or HCO Calls Dialing from a Digital Cellular or Cordless TelephoneVoice Carry Over VCO Calls Hearing Carry Over HCO Calls Receiving CallsConnecting the Printer Placing a Call on Hold and Transferring a CallPrinting a Conversation Printing a Conversation Stored Conversation Memory Printing a ConversationFunctions Primary FunctionsPress Q90D Secondary Functions Using the Ctrl Key and One Function Key Secondary FunctionsHold down Press Function Hold Press Function Down Secondary Functions Using with Both the Shift and Ctrl KeysESC Adding Names and Numbers to the Phone Directory ProgrammingProgramming Your Q90D Phone DirectorySaved Messages When Your Q90D Becomes a Text Answering MachineAnswering Machine Personalized MSG1 and MSG2 Remote Message Retrieval Dial Mode Menu Options Scrolling and Reading the Saved MessagesRepeat Key FlasherInternational Speed Auto ReturnRings Before Answer Auto IDAuto Answer Auto GreetThen TroubleshootingBatteries Caring for Your Q90DCommonly Used Abbreviations TTY User’s EtiquetteImportant Information for Customers Part 68 of FCC Rules Regulatory ComplianceThis telephone equipment is hearing aid compatible Part 15 of FCC Rules InformationImportant Information for Customers Industry Canada Technical SpecificationsWarranty Procedure Product Specifications
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