Technical support for your Forum® telephone exchange
User instructions
All the user instructions for our Forum® telephone exchanges are available on the included CD ROM, and on our Internet site at: www.belgacom.be/pabx.
Diagnosing the problem
In the event of a technical failure or problem, we request that you systematically carry out the following tests before contacting our technical support service.
To facilitate the diagnosis, please inform the helpdesk operator(1) of these test results.
Our helpdesk can solve certain problems remotely. This will avoid a technician's visit and reduce repair time considerably.
Problem with a telephone connected to your exchange
1.Reset the telephone by unplugging it and plugging it back in again.
2.Check the connections, cables and the various plugs. Try it out with the cables from another telephone that is working properly.
3.Test the defective telephone in another socket into which a functioning telephone is plugged.
Problem with a cordless DECT telephone
1.Remove and then reinsert the batteries.
2.Ensure that the charger is properly connected.
3.Test the DECT telephone near each of the antennas.
General external or internal communication problem
1.Check that the installation is always powered by 230V.
2.Reset the PABX:
Switch off the 230V power supply for a few seconds. Disconnect the Forum's UPS backup power supply, too.
Plug it back in and wait a few minutes for the system to start up again NB: You will not be able to use the system during this period
(for up to 30 minutes).
If the problem persists, contact our technical support service.
(1)Contact our technical support service
If the problem persists after these few tests:
Consult our Internet site www.belgacom.be or contact our technical support 24/24 at the following numbers:
Belgacom SA under public law, Bd. du Roi Albert II 27,
Brussels Register of Legal Entities