Getting Started, Placing Calls | Avaya Communications System

User’s Guide For

Off-Premises and Basic

Telephones

Your basic Touch-Tone telephone is now connected to the MERLIN™ communications system. The technologically advanced MERLIN system control unit enhances your telephone by providing many special features. You can access these features by using dial- ing codes and switchhook signals, and you can com- municate with all other MERLIN system users via an intercom network.

GETTING STARTED

Important facts to remember for better performance:

SWITCHHOOK

Know the switchhook operation

Now that your telephone is part of the MERLIN system, the switchhook still disconnects calls, but it also sends signals that allow you to use the system’s convenient features.

To send a signal, press the switchhook down firmly as far as it will go and then release it. If you do not press the switchhook long enough, the signal does not work. A longer than necessary press will disconnect the call.

Know the different dial tones and rings

Intercom and outside dial tones sound different. Inter- com dial tone is what you hear when you first lift the handset to place a call. Intercom, outside, and trans- ferred calls each have a distinctive ring that you should learn to recognize. (Intercom = 1 ring; outside = 2 rings; and transferred = 3 rings.)

PLACING CALLS

To Place an Intercom Call

●Lift handset (hear intercom dial tone)

●Dial intercom number (hear ringing on line)

To Place an Outside Call

●Lift handset (hear intercom dial tone)

●Dial 9 (hear outside dial tone)

●Dial outside number (hear ringing on line)

To Place an Outside Call on a Special Line (e.g., personal line, WATS)

●Lift handset (hear intercom dial tone)

●Dial 88X, where X represents an access code for the special line (see your system

Communications System specifications

Avaya Communications System is a comprehensive suite of unified communications and contact center solutions designed to enhance collaboration and improve customer engagement. Catering to businesses of all sizes, Avaya offers a robust platform that integrates voice, video, messaging, and conferencing services into a seamless user experience.

One of the core features of Avaya's communication systems is its flexibility. Organizations can deploy these solutions on-premises, in the cloud, or through hybrid models, allowing them to choose the deployment method that best suits their operational requirements. This versatility ensures that businesses can adapt their communications as they grow and evolve.

Avaya's unified communications system provides a variety of tools to streamline collaboration among teams. Features such as instant messaging, presence information, and video conferencing enable employees to connect in real-time, regardless of location. This fosters a culture of collaboration, where team members can easily share ideas and work together more effectively.

The Avaya contact center technology is particularly noteworthy. It allows organizations to manage customer interactions across multiple channels, including voice, email, chat, and social media. This omnichannel approach improves the customer experience, as users can choose their preferred method of communication. Advanced analytics and reporting tools provide valuable insights into customer behavior and agent performance, enabling businesses to optimize their service delivery.

Another significant characteristic of the Avaya Communications System is its scalability. As businesses grow, the system can easily accommodate increased user demand by adding licenses and features without significant additional investment. This means organizations can continuously enhance their communication capabilities to meet evolving market demands.

Security is also a critical focus for Avaya. The communications systems come equipped with robust security protocols to protect sensitive data and ensure compliance with industry regulations. Features like encryption, secure access controls, and regular software updates work together to create a secure communication environment.

In summary, Avaya Communications System stands out for its flexibility, comprehensive unified communications tools, advanced contact center capabilities, scalability, and strong security measures. These characteristics make it an ideal choice for businesses seeking to enhance their communication effectiveness and improve the overall customer experience in today's fast-paced digital landscape. Companies leveraging Avaya can expect improved collaboration, increased productivity, and a better connection with their customers.