Avaya 9600 Administering Applications and Options, Customizing Telephone Applications and Options

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Chapter 9: Administering Applications and Options

Customizing Telephone Applications and Options

This chapter covers configuration options for activating/deactivating options and applications. The 9600 Series SIP IP Telephones offer the user numerous applications like Contacts, Call Log, Redial, and so on. Each of these applications allows the user to add, delete, or in some cases, edit entries. As the administrator, you might not want the user to have that level of functionality.

This chapter also contains information related to administering the Avaya A Menu to include the WML browser, and other browser setup information.

In 4600 and 9600 Series H.323 IP Telephones, the parameters APPSTAT (meaning Application permission status) and OPSTAT (meaning Options permission status) control application access and functionality. However, 9600 Series SIP IP Telephones have a more granular way of assigning functionality, with a specific parameter for each permission, as follows:

●ENABLE_CALL_LOG - Allows end user access to the list of unanswered and answered calls. If disabled, the Call Log application is not displayed to the user and calls are not logged.

●ENABLE_REDIAL - Allows the end user to redial one to three previously called numbers. If disabled, redialing is not available to the end user.

●ENABLE_REDIAL_LIST - Allows the end user to select a number to redial from a list. If disabled, only the previously-dialed number can be redialed.

●ENABLE_CONTACTS - Allows end user access to a list of numbers and to make calls by selecting a Contact Name/Number. If disabled, the Contacts application is not displayed to the user and a Contact list cannot be set up or maintained.

●ENABLE_MODIFY_CONTACTS - If the Contacts application is enabled

(ENABLE_CONTACTS=1), this option allows or prevents the end user from changing or updating the Contact list.

●PROVIDE_OPTIONS_SCREEN - If disabled, the Options & Settings menu is not displayed on the Avaya menu. The user cannot change any of the features and options associated with the Options & Settings menu.

●PROVIDE_NETWORKINFO_SCREEN - If disabled, the Network Information menu is not displayed on the Avaya menu.

●PROVIDE_LOGOUT - If disabled, Logout is not displayed to the user as an option on the Avaya menu.

These parameters have On (1=enabled)/Off (0=disabled) settings, and are described in detail in Table 11: 9600 Series SIP IP Telephones Customizeable System Parameters.

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Contents Issue 2 December Security Introduction SIP Enablement Services SES Administration Telephone Software and Binary Files Appendix C Sample Station Forms 121 Index 135 About This Guide IntroductionIntroduction Vmon Change HistorySIP Software Release RsvpWhat’s New in SIP Software Release For more information, see Visiting User AdministrationWhat’s New in SIP Software Release PHY1DUPLEX PHY2DUPLEX Interdigitdialingtimeoutduration UseexchangecontactsUseexchangecalendar Other Documentation Document OrganizationPage Series IP Telephones Administration Overview and RequirementsAdministration Overview and Requirements Tagging and Vlan AdministrationQuality of Service IP AddressesLldp Dhcp Parameter Data PrecedenceAdministrative Checklist Administrative ProcessLAN Network RequirementsTelephone to LLDP-Enabled Network Telephone Initialization ProcessTelephone to Network Telephone to Dhcp Server Telephone and File ServerTelephone and the SES Server Error Conditions Page Network Requirements Network AssessmentHardware Requirements Dhcp Server Server RequirementsRequired Network Information HTTP/HTTPS ServerNetwork Time Protocol NTP Server Other Network Considerations Registration and AuthenticationReliability and Performance QoSIeee 802.1D and 802.1Q Parameters in Real-Time Possible Values SIP Station Number PortabilityUDP TCP/UDP Port UtilizationTransmitted Packets Source = SIP IP Telephone UDP/TCPCNA RTP RangeSecurity Registration and Authentication Page Call Server Requirements Communication Manager AdministrationCommunication Manager Administrative Requirements Switch CompatibilitySystem-Level Preparation Tasks SIP Trunk AdministrationCall Routing Administration IP Interface and AddressesUDP Port Selection Rsvp and RTCP/SRTCP L2QVLANL2QSIG Voice Mail Integration Auto HoldCall Transfer Considerations Telephone Administration Conferencing Call ConsiderationsFNU Call Forward CM/SIP IP Telephone Configuration Requirements CM/SIP IP Telephone Configuration Requirements Services SES Button Assignments Xxxxxx where Administering StationsAdministering Features Communication Manager Administration Introduction SIP Enablement Services SES AdministrationUsing the Web Browser to Configure SES Click on Launch Administration Web InterfaceClick Continue Server Administration Software ChecklistDhcp and File Servers Configuring Dhcp for 9600 Series SIP IP Telephones Dhcp Server AdministrationParameters Set by Dhcp Description Dhcp Generic Setup Option 53 Dhcp message type Option 42 Sntp ServerOption 51 Dhcp lease time Option 52 Overload Option, if desiredOption 59 Dhcp lease rebind time Dhcpack Setting of System Values Set to Select Start--Settings--Control PanelWindows NT 4.0 Dhcp Server Define the Telephone IP Address Range Set the Subnet Mask Select Start--Programs--Admin Tools--DHCP ManagerClick Edit Array Select Scope under Dhcp OptionsSelect the Global parameter under Dhcp Options Activating the Leases Select Defaults from the DHCPOptions menuWindows 2000 Dhcp Server Select Start--Programs--Administrative Tools--DHCPCompleting the New Scope Wizard dialog box displays Change the Data Type to String Under Predefined Options and Values, click AddHttp Generic Setup Telephone Software and Binary Files General Download ProcessSoftware Series SIP IP Telephone Scripts and Binary Files Choosing the Right Binary File and Upgrade Script FileSettings File Upgrade Script FileContents of the Settings File SET Sntpsrvr 192.168.1.111 SET Gmtoffset -500 SET Dstoffset # END Group System ValueAdministering Options for the 9600 Series SIP IP Telephones Administering Telephone OptionsAudasys AgchandAgchead AgcspkrCalltransfer CallfwddelayConfig Server ConfigserverCurrentskin SettingmodeCountry USA CoverageaddrDscpsig DOT1XEAPS MD5DOT1XSTAT DscpaudDefault ENABLEG729 ENABLEG711UENABLEG722 ENABLEG726Exchangeserver EnablerediallistRemovaltimer EnhdialstatHttpproxy InterdigittimeoutHttpexception DomainsLocalloglevel LldpenabledLANG0STAT LanguagesMsgnum LogcategoryLogos MediaencryptionMycertcn $SERIALNO MusicsrvrMwisrvr MycertcaidSubscription NodigitstimeoutMycertwait OutboundPoeconssupport PhnnumofsaPHY2PRIO PHY2VLANDialing PresenceserverPPM ProvideeditedProvide Logout QkloginstatProvideexchange CalendarRtpportlow RtcpcontRtcpmon RtcpmonportNUE SipsignalSipportsecure SipconferencecontiSpeakerstat SkinsSnmpadd SnmpstringTrustcerts TcpkeepalivetimeTimeformat TlssrvridWaitfor VutimerRegistrationtimer VumodeVlan Considerations Vlan TaggingWmlproxy Vlan Detection Vlan Default Value and Priority TaggingVlan Separation Vlan Separation Rules Then Ieee DNS Addressing802.1X Supplicant Operation 802.1X Pass-Through and Proxy LogoffAdministering Telephone Options Link Layer Discovery Protocol Lldp TIA Lldp MED BootnameMAC / PHY TIA Lldp MED LLDP-MEDSubtype = Parameter Name Impact Impact of TLVs on System Parameter ValuesVisiting User Administration PoeconsSupport Emergency Number Administration Language Selection Enhanced Local Dialing Enhanced Local Dialing Enhanced Local Dialing Requirements Customizing Telephone Applications and Options Administering Applications and OptionsAvaya a Menu Administration Administering Standard Avaya Menu EntriesAdministering the WML Browser Avaya a Menu Administration Page Appendix a Glossary of Terms Proxy MediaChannel EncryptionVoIP SignalingUnnamed RegistrationPage Ietf Documents ITU Documents ISO/IEC, ANSI/IEEE Documents Appendix B Related DocumentationPage Appendix C Sample Station Forms StationStation Options Enhanced Call Forwarding Station Feature OptionsButton Assignments Station Feature Button AssignmentsStation Site Data Abbreviated DialingVectoring FEATURE-RELATED System ParametersService Observing Call Center System Parameters EASMedia Parameters IP Address MappingVlan IP Network RegionStations with OFF-PBX Telephone Integration Backup Servers in Priority Order Security ProceduresTCP Signaling Link Establishment for Avaya H.323 Endpoints INTER-GATEWAY Alternate ROUTING/DIAL Plan TransparencyTDD/TTY FAXCPN WANCAC Igar Numbering PUBLIC/UNKNOWN FormatMedia Gateway IP Endpoint IP Dtmf Transmission ModeRtcp Monitor Server Automatic Trace Route onFRL Class of RestrictionClass Restriction COR Used Optional FeaturesOptional Features IP Port Capacities Used ID SIDARS? DS1 MSP?ATMS? System Parameters Customer-Options Optional Features screen Numerical Index108 Snmp
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9600 specifications

The Avaya 9600 series is a robust line of desktop phones designed to meet the needs of modern business communication. Tailored for users who require advanced functionalities, the 9600 series offers a rich set of features that enhance productivity and collaboration in the workplace.

One of the standout features of the Avaya 9600 series is its high-resolution graphical display. The intuitive interface with customizable menu options makes it easy for users to navigate through various functions and settings. The color screen enhances visibility and allows for clearer visual communication, essential for today’s fast-paced business environments.

In terms of audio quality, the Avaya 9600 series excels with high-definition voice technology. Users can benefit from crystal-clear audio, which minimizes misunderstandings during calls and enhances remote collaboration. The phones are equipped with full-duplex speakerphone functionality, ensuring that all parties can be heard clearly during conference calls.

Another significant characteristic of the Avaya 9600 series is its support for a wide range of communication protocols, including Voice over IP (VoIP) and SIP (Session Initiation Protocol). This versatility enables seamless integration with various communication systems, making the 9600 series suitable for companies of all sizes. The phones can connect to both cloud-based and on-premise solutions, allowing businesses to choose the best communication strategy for their needs.

User personalization is a key aspect of the 9600 series. The phones come with programmable function keys that allow users to customize their setup according to individual preferences and frequently used features. Additionally, the series supports Bluetooth and USB connectivity, enabling users to connect a variety of headsets and accessories for enhanced audio options.

Security is paramount in business communications, and the Avaya 9600 series addresses this with advanced security features. The phones support encryption protocols to protect sensitive information during calls, ensuring that businesses can communicate confidentially without the risk of eavesdropping.

Lastly, the Avaya 9600 series is designed for scalability. As organizations grow, the phones can easily be integrated into existing systems or expanded to accommodate additional users without requiring significant changes to the infrastructure.

In summary, the Avaya 9600 series is a powerful communication tool that combines advanced features, superior audio quality, and robust security to empower businesses. Its adaptability and user-friendly design make it a preferred choice for organizations aiming to enhance their communication efficiency and productivity.
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