AltiGen comm 600 manual Troubleshooting

Page 48

Troubleshooting

No IP Address

• Check if DHCP is enabled. If YES, check network

 

connection. If NO, check DHCP Server setting.

 

• Check if Alti-IP 600 phone’s IP address is

 

configured.

 

 

One way connection.

• Make sure firewall setting has all the TCP/UDP

 

ports required by AltiWare opened.

 

• If NAT is used, make sure NAT is enabled and NAT

 

address is set up correctly.

 

 

Phone does not show

Check the power source to be sure the Alti-IP 600 phone

anything on LCD display.

is receiving power.

 

 

Poor voice quality.

• Make sure a switch is used, rather than a hub, in the

 

corporate LAN.

 

• G.711 provides better voice quality.

 

• If VoIP is set up over WAN, set priority queuing on

 

the WAN router.

 

• Make sure WAN QoS is okay by pinging a few

 

hundred packets from remote site and observe

 

packet loss and network latency.

 

• Adjust jitter buffer to accommodate network

 

latency.

 

 

Register failed.

• Check to make sure the extension number and

 

extension password is set up properly and that the IP

 

extension is enabled.

 

• Check to make sure the IP Phone Services is started

 

in AltiWare.

 

• If IP Phone is associated with a physical phone (with

 

the same extension number), use #27 to activate the

 

IP Phone to normal operating mode.

 

 

38Alti-IP 600 Manual

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Contents Administration Manual Trademarks Contents Configuring Phone Settings Glossary Index Alti-IP 600 Manual Warranty What The Warranty CoversEffect of State Law System and Network Requirements describes configuration Preface About This ManualOverview An Overview of the Alti-IP 600, provides an overviewRelated Documentation An Overview of the Alti-IP A P T E RLamp Field key, an AltiServ feature code, a speed Icom Hardware Components New in Version LevelAltiAdmin/ACM Admin Configuration Requirements System & Network RequirementsSystem Requirements Network RequirementsAltiGen IP Phone Service Plug and Play FeatureBasic Mode Normal OperationInstallation Manual SetupNetwork Setup AltiWare Server IP AddressAlti-IP 600 Manual Parameter Description Tftp Set Up Alti-IP 600 Connections Apply To ButtonConfiguring Startup Network Settings Configuring the AltiWare IP SettingsPlug and Play Setup Activate the IP ExtensionPlug and Play Setup Before IP Phone is Started Plug and Play Setup After IP Phone is StartedRemote Installation Alti-IP 600 Manual Resolving Errors Upon Startup Verifying the Phone Startup ProcessRestoring Default Settings Rebooting the Alti-IPConfiguring Phone Setting Soft Keys Dialing an IP Number Directly from the Alti-IPOperation Notes Alti-IP 600 Manual Configuring Phone Settings System SettingsNetwork Settings Modifying Dhcp Settings Enabling DhcpDisabling Dhcp Configuring IP Settings Assigning a Local IP AddressAssigning a Tftp Server Scroll to Local AddressUpdating Phone Firmware Configuring NAT Setting Ring Tones Assigning NATPress * * 6 Enter Workgroup Status Display Distinctive Ringing SupportActivity Display Network, then press the Enter buttonAlti-IP 600 Manual Feature Description Configuration Notes Phone FunctionsTo AltiGen IP Phone Enter Then, go to AltiGen IP Phone Specifications Appendix aFirewall Considerations TCP UDPTroubleshooting Problem/Symptom SolutionTroubleshooting Local Menu Configuration Messages LCD MessagesAlti-IP 600H/600PH Running Messages LCD Messages IP Phone Boot Messages User ReferenceUser Reference BLF Feature Codes Answering Calls Alti-IP 600 Manual Glossary Dual Tone Multi Frequency see DtmfAlti-IP 600 Manual Alti-IP 600 Manual Alti-IP 600 Manual Alti-IP 600 Manual Alti-IP 600 Manual Index DSL Alti-IP 600 Manual

600 specifications

AltiGen Communications, a leading provider of IP business phone systems, introduced the AltiGen Comm 600, a robust communication platform designed to enhance productivity and streamline operations for businesses of all sizes. The Comm 600 showcases a sophisticated architecture that integrates voice, video, and data services seamlessly, allowing organizations to improve collaboration and customer engagement.

One of the main features of the AltiGen Comm 600 is its advanced Unified Communications (UC) capabilities. This feature enables users to integrate voice calls, instant messaging, video conferencing, and email into a single platform, thus creating a unified user experience. With UC, employees can communicate more effectively, regardless of their location, fostering a flexible work environment that enhances overall productivity.

The system supports VoIP (Voice over Internet Protocol) technology, which enables high-quality voice communication using internet connections. This not only reduces costs associated with traditional phone systems but also allows for the scalability that businesses require as they grow. AltiGen Comm 600 is designed to handle large volumes of calls and can easily scale to accommodate additional lines and features without significant infrastructure changes.

Another significant characteristic of the Comm 600 is its built-in call center capabilities. Organizations can manage customer interactions more effectively through advanced features like automatic call distribution (ACD), interactive voice response (IVR), and real-time reporting. These tools help businesses respond promptly to customer inquiries, leading to enhanced satisfaction and retention.

Security is also a priority within the AltiGen Comm 600 platform. The system includes robust security measures such as encryption for voice traffic and secure access controls, ensuring that sensitive communication remains protected from unauthorized access.

The platform is also compatible with various devices, including desktop phones, softphones, and mobile applications, providing users with the flexibility to connect through their preferred devices. This cross-device functionality supports remote work initiatives while ensuring that business communications remain uninterrupted.

In conclusion, AltiGen Comm 600 stands out as a comprehensive communication solution that integrates voice, video, and data technologies into one efficient platform. With its focus on scalability, advanced UC capabilities, robust security measures, and versatile device compatibility, it empowers organizations to enhance their communication strategies and operational efficiency in an increasingly digital world.
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