BT Videophone 1000 manual Help

Page 52

Videophone 1000 – Edition 3 – 26.05.06 – 7351

52 Help

Other person can’t see my video

Make sure the privacy shutter is open (page 13) and that you haven’t switched secrecy on (page 21)

Broadband connection problems / Display tells me I have a network connection problem

Call the Helpdesk on 0800 028 3228

Can’t connect the videophone to your BT Broadband Talk account.

Have you entered the correct phone number and password? Try going the registration process once more and enter them again

The software download progress bar has stopped

Reset your phone by disconnecting it from the mains power for a few seconds, then plug it in again. If there is a connection problem, this will be shown on-screen.

Ringer does not sound

Have you set the ringer volume to Off? To adjust the ringer volume, see Set ringer volume, page 39.

If you still experiencing difficulties, please call the Bt Videophone 1000 Helpdesk on 0800 028 3228.

General sales enquiries

•BT Residential lines – call 150. BT Business lines – call 152.

•For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

Billing enquiries

•Refer to the telephone number shown on your BT Broadband Talk telephone bill.

Image 52

Contents User Guide Welcome… To your BT VideophoneNeed help? This guide Location . . . . . . . . . . . . . . . .6 Setting upOpen the Images Bandwidth profile Open the phone settings Custom Menu Menu colour Set reminder alarm call Screen saver Add a noteDelete alarm call Check for software Help Updates manually If the softwareSetting up Have your BT Broadband Talk user name and password readyGetting started LocationGetting started Entering your BT Broadband Talk number and password Enter your BT Broadband Talk telephone number and pressCable connection problem? Getting to know your phone Camera Screen Getting to know your phone On screen menuMenu map Navigating the menusButton Upper case Using the phone Video callsUsing the phone View photos Displayed Press Back to return to the options screen Using the phone End a call Replace the handset or if using handsfree, press Switch between receiver and handsfreeReceive a voice call Using the phone Phonebook Opening the phonebook= mobile number Phonebook Phonebook Please note Call lists Call lists Call scroll to Call and press OK to dial the numberDialled Calls Call lists BT Services Images & Sounds Images & Sounds Images & Sounds Please note Camera Press OK and choose High, Medium or Low picture quality Phone Settings To record a new ringer melodyDisplay settings StandbyPhone Settings Technical Technical Information is highlighted. Press OKSoftware upgrades If the download progress bar stopsReset Software upgrades Video settings Video settings Network settings Scroll to Service Re-registration and press OK Alarm clock Open the Alarm clock menuAlarm clock Help51 Phone does not work / No displayHelp Safety information General informationGuarantee Technical information Ofﬁces worldwide