AT&T 265 user manual Case of Difficulty

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IN CASE OF DIFFICULTY

If there are problems operating this telephone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (800) 222-3111; in Canada, call 1 (866) 288-4268. Please retain your receipt as your proof of purchase.

No dial tone

Ensure all plugs are connected properly and securely.

Inspect the telephone line cord connections at the modular jack and on the telephone.

Inspect the handset cord connections at both ends.

Unplug the telephone and connect it to another modular jack. If it still does not work, and the other telephones using the same jack are working, there is a problem with this telephone.

Telephone does not ring

Ensure the RINGER switch on the side of the base unit is not set to OFF.

If there are other telephones on the same line, try disconnecting some of them. Having too many telephones connected can create problems such as low ringer volume or impaired sound quality during calls.

Difficulty storing numbers in memory

Ensure you are pressing the correct sequence of buttons for storing num- bers.

If you pause for over 10 seconds when programming an entry, the proce- dure will time-out and you will have to begin again.

If you are interrupted by a recorded announcement telling you to hang up, or by a loud buzzing noise, hang up and try to enter the number more quickly.

Try calling the number to be stored in memory.When the call ends, press PROG, PAUSE/REDIAL, then a one-touch button (M1, M2, or M3), or MEMORY and a memory location (0-9).

New call light flashes

Ensure you have reviewed all new calls.

New call light does not go on

• Ensure four new AA batteries have been installed properly.

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Contents Trimline Caller ID Page Table of Contents Safety Information FCC and Acta Information Rights of the telephone company What does this Limited Warranty COVER? HOW Long is the Limited Warranty PERIOD? Please retain your receipt as your proof of purchase Parts Checklist Beforeyou Begin About Home Area Code and Local Area CodesInstallation Battery InstallationTelephone Installation Wall-Mount Installation Desktop Installation Handset Installation PAUSE/REDIAL Telephone OperationMute Call history Page Feature Settings Feature Settings SummarySET Language Language SelectionSET Contrast Set ContrastHAC Set Home Area Code HACSet Local Area Codes LACs Set Time/Date OFF Call WaitingSet Tone/Pulse Telephone Memory Memory Two-Touch Dialing from MemoryOne-Touch Dialing from Memory Telephone Memory Caller ID Operation Removing All Entries from Call RecordAbout Caller Identification Review Call Log Setting Options Call LogDisplay Dial Receiver willSetting Options Unknown CallerCase of Difficulty Screen is blank No caller ID information when on a callScreen displays extension used, and none are