Trainee / Supervisor Mode

In this mode you are using the handset and the headset in tandem. This allows a supervisor to monitor a trainee's progress during

acal,or“takeover”acal.Thefolowingprocedures assume that the trainee is wearing the headset and a call is in progress.

This mode allows a supervisor to monitor a trainee during a call.

1.During a trainee's call the supervisor may lift the handset (the HANDSFREE / HEADSET indicator will turn off and the telephone

will automatically go into the handset mode).

2.Quickly press the HANDSFREE / HEADSET key (and the indicator will illuminate) to return the telephone back to the headset

mode.

3.The trainee may continue the conversation with the supervisor only listening to the call via the handset.

Thismodealowsasupervisorto“takeover”acalbetweenatraineeandanotherparty.

1.During a call, the supervisor may lift the handset and use it to continue a normal conversation with the other party, while the

trainee listens to its progress through the headset

2.To return the call to the trainee, simply press the HANDSFREE / HEADSET key and if appropriate replace the handset in the

cradle.

SILENT RINGING FEATURE

Designed for Call Centers or any application where call-related noise is to be kept to a minimum, this feature allows incoming calls

to ring quietly in the headset receiver (speaker); the headset user can hear the incoming call, but the telephone does not ring and

add to the room noise.