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Section 7 - Troubleshooting
Please reread the operation and encryption section of this manual to make sure you have completed system
If you are unable to solve the problem, contact the manufacturer or dealer from whom you purchased the system for assistance.
Problem |
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| Possible Cause |
| Solution |
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When the | • Internal battery is nearly exhausted. | • | Charge the battery or run off external | |||||||
turned on, the unit's power light came on |
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| AC power. |
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but the system never | • On boot, an error was encountered and |
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• Power down the | ||||||||||
seconds | ||||||||||
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| the unit could not finish |
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Can't change the RF channel the | • The base station may be set to channel | • | Hold the <SELECT> button down for | |||||||
is on. |
| lock. This is indicated by a solid |
| about 10 seconds. This unlocks the RF | ||||||
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| decimal point in the bottom right of the |
| channel lock button. A user could also | ||||||
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| display. |
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| reboot the | ||||
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| would need to be turned off until the | ||||
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| on. |
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When the | • | Internal | battery | is completely | • | Plug the AC | power | plug | into the | |
turned on nothing happens. The power |
| exhausted. |
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| the | unit at | least 5 | |||
light does not light. |
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| minutes for the internal battery to | |||||
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| receive an initial charge. Then turn the | ||||
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| unit on and run it off AC power. | ||||
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RF range of all the beltpacks is less than | • | Antenna | is not | connected to the | • | Connect the antenna | to the | |||
normal. |
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| Make sure the correct cable of the | |||||
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| antenna goes to the corresponding | ||||
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| connector on the | ||||
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| front label indicates the transmit and | ||||
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| receive connectors. |
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•The two antenna connections are not • The
connected to the right connectors on the | transmit and receive connectors. The |
antenna's cables are labeled as to their | |
| connection point. |
• WiFi RF interference has occurred. | • Press and hold the <SELECT> button |
| for 3 seconds (until the decimal point |
| flashes), then release. The unit will do a |
| clear scan and place itself on the |
| clearest channel. The beltpacks do not |
| have to be turned off, they will follow |
| the |
| few seconds after the clear scan is done. |
• | • Manually select a different RF channel |
occurred. | by hitting the <SELECT> button. Make |
| sure the new channel is at least several |
| channels away from the old channel for |
| the best chance of avoiding the RF |
| interference. The beltpacks do not have |
| to be turned off, they will follow the |
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| seconds. |