Telex XO-AP XO-1 manual Troubleshooting, Problem Possible Cause Solution

Section 7 - Troubleshooting

Please reread the operation and encryption section of this manual to make sure you have completed system set-up properly. The following contains troubleshooting tips that may be helpful in solving the problem.

If you are unable to solve the problem, contact the manufacturer or dealer from whom you purchased the system for assistance.

Problem			Possible Cause			Solution
When the XO-AP power switch was	• Internal battery is nearly exhausted.				•	Charge the battery or run off external
turned on, the unit's power light came on						AC power.
but the system never booted-up after 25	• On boot, an error was encountered and
					• Power down the XO-AP, wait two
seconds
		the unit could not finish boot-up				seconds, then power-up again.
Can't change the RF channel the XO-AP	• The base station may be set to channel				•	Hold the <SELECT> button down for
is on.		lock. This is indicated by a solid				about 10 seconds. This unlocks the RF
		decimal point in the bottom right of the				channel lock button. A user could also
		display.				reboot the XO-AP, but the beltpacks
						would need to be turned off until the
						XO-AP finished booting, then turned
						on.
When the XO-AP power switch was	•	Internal	battery	is completely	•	Plug the AC	power	plug	into the
turned on nothing happens. The power		exhausted.				XO-AP. Allow	the	unit at	least 5
light does not light.
						minutes for the internal battery to
						receive an initial charge. Then turn the
						unit on and run it off AC power.
RF range of all the beltpacks is less than	•	Antenna	is not	connected to the	•	Connect the antenna		to the	XO-AP.
normal.		XO-AP.				Make sure the correct cable of the
						antenna goes to the corresponding
						connector on the XO-AP. The XO-AP
						front label indicates the transmit and
						receive connectors.

•The two antenna connections are not • The XO-AP front label indicates the

connected to the right connectors on the	transmit and receive connectors. The
XO-AP.	antenna's cables are labeled as to their
	connection point.
• WiFi RF interference has occurred.	• Press and hold the <SELECT> button
	for 3 seconds (until the decimal point
	flashes), then release. The unit will do a
	clear scan and place itself on the
	clearest channel. The beltpacks do not
	have to be turned off, they will follow
	the XO-AP to the new channel within a
	few seconds after the clear scan is done.
• Non-WiFi RF Interference has	• Manually select a different RF channel
occurred.	by hitting the <SELECT> button. Make
	sure the new channel is at least several
	channels away from the old channel for
	the best chance of avoiding the RF
	interference. The beltpacks do not have
	to be turned off, they will follow the
	XO-AP to the new channel after a few
	seconds.

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