Factory Service

All equipment returned for repair must be accompanied by documentation stating your return address, telephone number and proof of date of purchase, along with a description of the problem. In lieu of this, you may obtain a Return Authorization form from our Customer Service Department.

Customer Service Department

Telex Communications, Inc.

12000 Portland Avenue South

Burnsville, Minnesota 55337 U.S.A.

Telephone: (800) 392-3497

Fax: (800) 323-0498

Return equipment to:

Service Department

Telex Communications, Inc.

West 1st Street

Blue Earth, Minnesota 56013 U.S.A.

WARRANTY REPAIRS - If in warranty, no charge will be made for the repairs. Equipment being returned for warranty repair must be sent prepaid and will be returned prepaid.

NON-WARRANTYREPAIRS - Equipment that is not under warranty must be sent prepaid to Telex. If requested, an estimate of repair costs will be issued prior to service. Once your approval for repair, and repair of equipment is completed, the equipment will be returned on a collect basis. Collect charges may be avoided by sending a signed check for payment in full along with your signed estimate approval form (the estimate includes the shipping charge).