Polycom 330, 320 manual Check same status of handset

Page 72

User Guide SoundPoint IP 330/320

Symptom

Problem

Corrective Action

 

 

 

The phone does not ring.

Ring setting or volume is low.

Do one of the following steps:

 

 

• Adjust the ringing level from the front

 

 

panel using the volume up/down keys.

 

 

• Check same status of handset,

 

 

headset (if connected) and through

 

 

the Hands-Free Speakerphone.

 

 

 

 

Outbound or inbound calling is

Do one of the following steps:

 

unsuccessful.

• Place a call to the phone under

 

 

investigation. Check that the display

 

 

indicates incoming call information.

 

 

• Lift the handset. Ensure dial tone is

 

 

present and place a call to another

 

 

extension or number. Check that the

 

 

display changes in response.

 

 

 

 

You turned off the ringer.

Do one of the following steps:

 

 

• When there is an incoming call, lift the

 

 

handset, press Speakerphone key or

 

 

press Headset key and you will get a

 

 

dialtone.

 

 

• Pressing the ringing Line Key or

 

 

Answer soft key will answer the call.

 

 

• If the handset is off-hook when

 

 

Answer soft key or Line Key is

 

 

pressed, the call is routed to the

 

 

handset.

 

 

• If the handset is on-hook when

 

 

Answer soft key or Line Key is

 

 

pressed, the call is routed to the

 

 

speaker.

 

 

 

“Service Unavailable” is

The user pressed the New Call

Do one of the following steps:

displayed on the graphic display.

soft key, dialed a number with

• Check with the system administrator

 

the handset on-hook, attempted

 

to see when your phone will be

 

to make a call from the contact

 

registered.

 

directory when the phone was

 

 

 

not registered.

 

 

 

 

5 - 6

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Contents User Guide for the SoundPoint IP 330/320 Trademark Information About This Guide User Guide SoundPoint IP 330/320 Contents Using the Basic Features of Your SoundPoint IP 330/320 Phone Troubleshooting Your SoundPoint IP 330/320 PhoneContents User Guide SoundPoint IP 330/320 Viii Getting Started with Your SoundPoint IP 330/320 Phone Parts List Assembling Your SoundPoint IP 330/320 Phone Connecting Network and Power Source Connecting the Handset and Optional HeadsetAttaching the Base Handset HeadsetTo attach the base as a desk mount To attach the base as a wall mount Features of Your SoundPoint IP 330/320 Phone Line Keys Hookswitch Before You Use Your SoundPoint IP 330/320 PhoneIdle display unless an edit session is in progress Entry modes Customizing Your SoundPoint IP 330/320 Phone Configuring Basic Settings Then select Settings BasicAppearance of Time and Date Headset Memory Mode Select Settings Basic ContrastSelect Settings Basic Preferences Headset Memory Display ContrastSelect Settings Basic Ring Type Ring TypeSelect Settings Basic Preferences Language Language SupportDirectory Search Select Settings Basic Preferences Directory search Managing Call ListsTo manage the listed calls Managing Contacts Adding ContactsCustomizing Your SoundPoint IP 330/320 Phone Adding Contacts From Call Lists Editing Contacts Deleting Contacts Placing a Call to a ContactManaging Incoming Calls Searching For a ContactDistinguishing Calls Rejecting Calls System Customizations Diverting CallsSupporting Multiple Lines Supporting Multiple Line Keys Per LineSupporting Shared Lines Call Forwarding is not available on shared lines User Guide SoundPoint IP 330/320 Using the Basic Features of Your SoundPoint IP 330/320 Phone Placing a Call Do the following steps in any order Answering a Call Duration and destination Reject Ending a Call Adjusting the Volume Muting the MicrophoneRedialing a Number Putting a Call on HoldSetting Up a Conference Call the first partyPress Conf soft key to create a new call Transferring a Call To transfer a call onAdministrator Forwarding CallsSelect Features Forward Enabling Do Not Disturb Not disturb againFeatures Speed Dial Assigning Speed Dial IndexesTo assign a new speed dial key Using Voice Mail Select FeaturesUser Guide SoundPoint IP 330/320 Using Automatic Call Distribution Select Features ACD Login/Logout Using Multiple Call Appearances Select Features ACD Agent AvailabilitUser Guide SoundPoint IP 330/320 Using Buddy Lists Select Features Presence My StatusPresence Managing BuddiesTo add or delete a contact from your buddy list Select Features Presence Buddy Status Select Features Presence Privacy ListIntegrating With Microsoft Live Communications Server Restarting Your Phone Press , then select Settings Advanced Restart Phone User Guide SoundPoint IP 330/320 Troubleshooting Your SoundPoint IP 330/320 Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Restarting Your Phone onCalling Check same status of handset Displays AudioUser Guide SoundPoint IP 330/320 Regulatory Notices Polycom Limited Warranty and Limitation Liability CE and Vcci Mark User Guide SoundPoint IP 330/320 Regulatory Notices Index User Guide SoundPoint IP 330/320 Index User Guide SoundPoint IP 330/320 Index

330, 320 specifications

Polycom, a leading name in the field of audio and video communication technology, offers a range of conference phones tailored for different business needs. Among them, the Polycom SoundStation 320 and 330 are highly regarded for their robust features and capabilities, making them a preferred choice for small to medium-sized conference rooms.

The Polycom SoundStation 320 is designed to facilitate clear, hands-free conversations. With its advanced voice technology, it captures sound from all corners of the room, ensuring that every participant can be heard distinctly, even in larger spaces. The device employs Polycom’s Acoustic Clarity Technology, which cancels out any background noise and echoes, allowing for natural, interruption-free dialogues. This feature is particularly useful in environments with multiple speakers or loud environments.

On the other hand, the Polycom SoundStation 330 builds on the strengths of the 320 by introducing even greater functionality and performance enhancements. It features a larger microphone pickup range, making it ideal for larger meetings with more participants. The SoundStation 330 also includes a visual call status display, which informs users of the call status and connection quality. This added layer of usability makes it easier for users to engage with the device confidently.

Both models are equipped with a user-friendly interface, enabling quick call setup and management. They support a range of connectivity options, including analog and VoIP, providing flexibility to accommodate various network environments. Furthermore, these devices are compatible with multiple conferencing solutions, making integration into existing systems seamless.

One of the standout characteristics of the Polycom SoundStation 320 and 330 is their durability. Built to withstand the rigors of frequent use in a corporate environment, these conference phones offer a long lifespan and reliable performance. Their elegant design complements modern office aesthetics, ensuring they blend well in any meeting room.

In summary, the Polycom SoundStation 320 and 330 are exemplary conference phones that combine advanced audio technologies with practical features, making them essential tools for effective communication in any business context. Their exceptional sound quality, ease of use, and durable design offer unparalleled value for organizations seeking to enhance their conferencing capabilities.
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