Bosch Appliances 0 Intercom activity during a conference, Handling incoming intercom calls

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DCN Next Generation Intercom

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4Intercom activity during a conference

4.1 Handling incoming intercom calls

When an intercom call is made to the operator by a user (i.e. a chairman, delegate, interpreter), this is registered by the appearance of the following window on-screen:

Figure 11 The ‘Connect Request’ dialogue box

iNote

This dialogue box appears even if the Intercom software module was iconized.

The presence of an incoming call is also registered by a single ring tone, if this option has been enabled. For more details, please refer to paragraph 3.4.

The ‘Connect Request’ dialogue box contains the following elements:

•‘Call From’ text

•Text identifying the caller. This can be in the form of screen line/seat number, seat number only or interpretation booth and desk number. For details of which information appears, please refer to ‘Search’ on page 12.

•‘Please lift handset’ text

•‘Connect To...’ push button

When this window appears:

•Pick up the handset connected to the PC to answer the call.

i Note

If the incoming call is not answered by the operator within 60 seconds, it will be cancelled.

4.1.1 Routing incoming intercom calls

If the call is a request from a user to speak to another user, you must call up the main window in order to route and connect the call. To do so:

•Click on the ‘Connect To...’ push button.

The ‘Connect Request’ dialogue box disappears and the following dialogue box appears:

Figure 12 The ‘Intercom’ dialogue box

iNote

The ‘Connect Request’ window also disappears if the caller or the operator hangs up.

The field below the ‘Call From’ text identifies the caller.

If you wish to connect the caller with another delegate/chairman:

•Click on the ‘Delegates’ radio button (if this option is not already enabled).

If you wish to connect the caller to an interpreter:

•Click on the ‘Interpreters’ radio button (if this option is not already enabled).

If ‘Delegates’ has been selected, the ‘Connect To’ list box (located beneath the ‘Connect To’ radio buttons) will display an alphabetical list of all delegates and chairmen that can receive an intercom call. To be eligible, they must have the following:

•A valid seat number in the currently open installation file

•A connection to an intercom handset

Each delegate or chairman will be identified by a screen line and seat number, or only a seat number if

Bosch Security Systems B.V. 2005 January 9922 141 70371

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Contents DCN Next Generation Intercom About this manual ‘Choose Startup Modules’Table of contents About Intercom What is Intercom?Intercom Starting Intercom Using HelpGetting started Using Help CommandsProcedures Index‘About Intercom...’ window Preparing for a conference Main window‘A file already exists with this name’ Working with intercom filesIntercom file options Opening an existing intercom fileSaving an intercom file Deleting an intercom file‘Delegates’ and ‘Interpreters’ radio buttons Setting up special intercom links‘Are you sure you want to delete file filename’ ‘Special Links’ list boxMaking the link SearchDetermining who the special link goes to Deleting special intercom linksLogging intercom activity Specifying intercom settingsRing Tone ‘Invalid filename’‘Call From’ text Intercom activity during a conferenceHandling incoming intercom calls ‘Please lift handset’ text ‘Connect To...’ push buttonConnecting an incoming call Selecting a delegate, chairman or interpreter for connectionPrinting Connecting the callGenerating intercom calls Activity...’‘Changes have been made to filename. Do you want to save?’ Exiting IntercomTemporarily exiting Intercom DCN Next Generation Intercom
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