CUSTOMER SERVICE
FAULTS AND POSSIBLE CAUSES
The Pocket PC does not respond anymore.
ØPress the reset button.
Elements have inadvertently been overwritten.
ØIn the Settings menu of the ActiveSync® program you can define precisely which rules are to be applied during synchronization.
Call up the program Help (by pressing F1) in order to see the effects of the corresponding settings.
The Pocket PC shows that insufficient memory is available.
ØTerminate any unnecessary programs in order to
that are no longer needed.
Remove unnecessary files. Check temporary Internet files. Multimedia files (MP3, AVI, BMP etc.) can be very big. Check if you still need these.
Once I have installed ActiveSync® I get error messages from a maintenance program.
ØIn the temporary folder created by the system, the program creates the WCESCOMM.LOG file which cannot be deleted. If another program tries to do this a corresponding error message appears. The
The GPS receiver cannot be initialized or found.
If the GPS receiver cannot be initialized or found, and this can be caused by the following:
ØThe GPS receiver is configured for one of the other connectors
and not for COM1 of the Pocket PC. Solution:
1.Click on Settings in the Main Menu of the navigator.
2.Select GPS from the list in the window Settings.
3.Activate COM1 and observe the GPS can be initialized, you have successfully activated the COM1 port.
4.Click on Save.
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