Troubleshooting Guide

Before requesting service, please refer to the following chart and check for the symptom you are experiencing.

PROBLEM: No Dial Tone

SOLUTION 1: Handset cord is not connected properly; securely connect to the base.

SOLUTION 2: Line cord is not connected properly; securely connect to wall telephone outlet and Line In jack on the bottom of the unit. SOLUTION 3: Your phone line is having problems; call the phone company.

PROBLEM: Ringer not working or not working properly.

SOLUTION 1: RINGER switch is in the OFF position; slide to the ON position.

SOLUTION 2: Batteries are weak or dead, so the Disney ring will not sound; replace batteries.