Panasonic KX-TG6022NZ, KX-TG6021NZ Troubleshooting, General use Problem Cause/solution

Page 34

Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and
	fully charged (page 10).
	LCheck the connections (page 9).
	LUnplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	LThe handset has not been registered to the
	base unit. Register the handset (page 37).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly
	connected (page 9).
	LDisconnect the unit from the telephone line and
	connect a known working telephone. If the
	working telephone operates properly, contact
	our service personnel to have the unit repaired.
	If the working telephone does not operate
	properly, contact your service provider/
	telephone company.

The communication	LThe handset may not be properly registered. Try
between the base unit and	to re-register the handset (page 37).
the handset is unstable.

The indicator on the top	LNew Voice Mail messages have been recorded.
right of the handset flashes	Listen to the new Voice Mail messages (page
slowly.	29).

Programmable settings

Problem	Cause/solution
I cannot program items.	LProgramming is not possible while either the
	base unit or another handset is being used. Try
	again later.

I cannot set the alarm.	LIn order to set the alarm, you must first set the
	date and time (page 14).
	LThe handset has lost communication with the
	base unit. Move closer to the base unit, and try
	again.

While programming, the	LA call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

34

Image 34

Contents Operating Instructions Making/Answering Calls Thank you for purchasing a Panasonic cordless telephone Special featureProduct information NHandset voice enhancerAdditional/replacement accessories Accessory informationIncluded accessories Accessory item Quantity KX-TG6021 KX-TG6022Important safety instructions Battery InstallationMedical Important notice For best performanceGeneral warnings Base unit location/avoiding noiseEnvironment Routine careConnecting the AC adaptor and telephone line cord Setting up the base unitSetting up the handset Connecting the AC adaptorBase unit Battery installation/ replacementBattery charge Charger Available modelSymbols used in these operating instructions Base unit USE indicator B Locator Charge contactsControls HandsetDisplay Example 930 09 Setting the unit before useDate and time Save iOFFMaking a call using the redial list Using the speakerphoneAdjusting the receiver/speaker volume Making callsHold button Useful features during a callAnswering calls Mute buttonHandset clarity booster For Call Waiting service usersRecall button Handset voice enhancerAdding items to the phonebook Handset phonebookFinding and calling a phonebook item Copying handset phonebook items Using Caller ID service Ringer ID/Light-up IDViewing the caller list and calling back Caller listStoring your area code Erasing selected caller information Editing a caller’s phone number before calling backStoring caller information into the phonebook To erase your area codeMenu Programmable settingsProgramming by scrolling through the display menus OFF Main menu Sub-menuMain menu Sub-menu Programming using the direct commands Feature Setting code System Code Setting*1Set recall Alarm Set the date and time beforehandStoring the Voice Mail VM access number Using Voice Mail serviceTo erase the Voice Mail access number Listening to Voice Mail messages Message alertTransferring calls between handsets, conference calls IntercomHandset locator Making an intercom callWall mounting To remove the wall mounting adaptorCharger Headset optionalLanyard/strap eyelet Wall mount template for the chargerError messages Display message Cause/solutionGeneral use Problem Cause/solution TroubleshootingProgrammable settings Problem Cause/solution Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Caller ID Problem Cause/solution Registration Problem Cause/solution Handset MenuSpecifications Index Copyright