Panasonic KX-TVS80, KX-TVS50 installation manual System Maintenance and Troubleshooting

Page 11

7 SYSTEM MAINTENANCE AND TROUBLESHOOTING

 

7.1

INITIALIZING THE SYSTEM

132

7.2

UTILITY COMMANDS

134

7.2.1

Off-line Set (OFLN)

134

7.2.2

On-line Set (ONLN)

135

7.2.3

Set Password (PASS)

135

7.2.4

Set Time (TIME)

136

7.2.5 Print Reports at Specified Time (PSET)

136

7.2.6 Error Log Display (ELOG)

137

7.2.7 Saving the System Data to the Backup Device (SAVE)

139

7.2.8 Loading New or Saved Data to the VPS (LOAD)

141

7.2.9 Print All of the VPS Parameters (GPRN)

142

7.2.10 Program Version Display (VERS)

143

7.2.11 Custom Service Report (CREP)

143

7.2.12 Custom Service Menu Access Count Clear (CCLR)

145

7.2.13 Message Waiting Lamp Retry Times (MWL)

145

7.2.14 Setting Minimum Recording Length (MRL)

145

7.2.15 Modified Prompt List (MPLT)

146

7.2.16 Utility Command List (HELP)

147

7.2.17 Quick Setup (QSET)

147

7.2.18 Circuit Condition Display (LMON)

148

7.2.19 DTMF Information Display (PUTD)

148

7.3

SYSTEM REPORTS

150

7.3.1

Mailbox Assignments

150

7.3.2 COS (Class of Service) Assignments

151

7.3.3

System Service Report

152

7.3.4

Call Account Report

153

7.3.5

Port Usage Report

154

7.3.6 Port Usage Statistics Clear

154

7.3.7 Flash Memory Usage Report

155

7.3.8 Flash Memory Usage Statistics Clear

156

7.3.9

Mailbox Usage Report

156

7.3.10 Mailbox Usage Statistics Clear

157

7.3.11 Fax Call Report

158

7.3.12 Fax Call Statistics Clear

158

7.4

TROUBLESHOOTING GUIDE

160

7.5

SPECIFICATIONS

162

Appendix

A

SYSTEM FEATURES

 

A1

SYSTEM FEATURES

166

Appendix

B

SYSTEM ADMINISTRATOR'S GUIDE

 

B1

SYSTEM NAVIGATION

192

B2

SYSTEM ADMINISTRATION - MAILBOXES

196

B3 SYSTEM ADMINISTRATION - SETTING COS (CLASS OF SERVICE)

 

 

PARAMETERS

202

B4 SYSTEM ADMINISTRATION - PORT SERVICE

211

B4.1

Port Assignment

211

B5 SYSTEM ADMINISTRATION - SERVICE SETTINGS

213

Table of Contents

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Page 10 Page 12
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Contents Installation Manual Page Important Information Model no Serial no When you ship the productProduct service Trademarks Connection to the Telephone Line Telephone Service ProblemsNotify The Telephone Company Telephone numbers to which the system will be connectedImportant Information Table of Contents Integrating the VPS with Panasonic KX-T Phone Systems Customizing the System System Maintenance and Troubleshooting 213 B6.2 Day Service 228 B6.3B7.2 Port Setting 247 B7.3 B5.1Voice Processing System Overview Basic Operations Why Voice Processing?What the VPS can and Cannot do Time table Overflow function Disa message from a Disa card VPS LimitationsKX-TVS50/80 does not support UCD functions Subscriber Use System AdministrationSystem Management Main Cabinet System BasicsGeneral System ComponentsAC Inlet Power IndicatorMode DIP Switch System ComponentsMemory Card EIA RS-232C ConnectorWhich Phone Systems are Compatible? Ground TerminalVoice Mail Installer Equipment and Software RequirementsFlash Memory Expansion Capabilities*1 SpecificationsRecommendations for System Configuration HardwareCO Lines DPT Integration Digital IntegrationAPT Integration Connection Example APT IntegrationConnection Example DPT Integration Installation Wiring Safety PrecautionsInstallation Unpacking Used Mounting the VPS on a Wooden WallFrame Ground Connection Test ProcedureInstallation Steps Installation Steps Installing the KX-TVS52 Installing AN Optional Expansion Memory Card KX-TVS52*1Replace the metal bar and secure the screws Opening the Ferrite Core Connecting to the PBXRED Outer Pins Green Inner Pins ConnectionsPorts 1-2 of the KX-TVS50/80 Connection for APT IntegrationConnection for DPT Integration Connection for Non-APT/DPT Integration Terminal Connection Requirements for Connecting Programming TerminalConnecting the RS-232C Cable DSR PinTXD RXDEIA RS-232C Signals Terminal Connection Integrating the VPS with Panasonic KX-T Phone Systems How the VPS and the PBX Communicate 1 APT/DPT or Inband Signaling?Why Integration is Important Guidelines for IntegrationSingle Line Tip/Ring Port Circuits Station to Station Dtmf SignalingPBX Requirements for Integration Follow-on ID or Called Party ID Message Waiting Notification from an SLTScreened Transfer from an SLT Guidelines for Integration General Guidelines and Definitions PBX Parameters and Port Settings2 RS-232C Settings Port SettingsDialing Parameters Tells the VPS how to transfer a call to the operatorTells the VPS how to transfer a call to an extension PBX Interface ParametersDND Inband SignalingCall State Sent to the Voice Mail Port When Default Digit Translation Table Parameters FWW KX-TVS50/80 Programming for Inband IntegrationPBX Type Other T308 T1232 T96 T336 TD816 TD308 FTX1232 Release Sequence For Call Waiting For Follow-on ID to work Interaction with other featuresRecommended CO Line feature settings Connecting the VPS with Panasonic KX-T Series PBXs Recommended CO Line feature settings Port Extension Extension KX-TA624 KX-TVS50/80 VPS1 PortKX-TVS50/80 VPS2 System Data Programming Main Menu Choose Station Setting 1 from the Station MenuMain Menu Choose Station from the System Data Programming Main MenuSystem Menu Station SettingMiscellaneous CO Line SettingSub Menu Choose Settings 1 in the Sub MenuSystem ALT-Y Miscellaneous Select SAVEF7. Return to the System Data Programming MenuCO-Line ALT-L Section Guidelines for Digital Integration Why Digital Integration is ImportantID information properly from the PBX From the SYS-PGM no ? screen Connecting the KX-TVS50/80 with the Panasonic KX-TA624Software Verification Press Store Press END Hold From the SYS-PGM no ?screenCO Lines, 2 Ports Only perform this step when initially setting up the systemPort Test System Setup On Line MODE** is displayed Cause ActionKX-TVS50/80 VPS2 Port Extension KX-TA624 Extension KX-TVS50/80 VPS1Software Verification Press Store KX-TVS50/80 2 ports assign 1 jackCommunication Parameters 9600, 8 Bit, None = the port number you entered in programOFF Line Mode Cause Action Version 3.50MUK Sample displayChoose Voice Mail Integration from the System Menu Choose System from the System Data Programming Main MenuVoice Mail Integration Software Verification Press the Next button SP-PHONE.Screen output M # # Set the DIP switch on the KX-TVS50/80 to position On Line MODE** is displayed Page Screen output # Stop Rec = the jack number you entered Live Call Screening Recording Mode AssignmentLive Call Screening Private/Hands-Free Mode Assignment Live Call Screening LCS ProgrammingFor the KX-TD series only Set the Memory switch to SETLive Call Screening Button Assignment Screen output LCS Live Call Screening Cancel Button AssignmentScreen output LCS Cancel PressHang up or Press the SP-PHONE button Live Call Screening Password AssignmentLive Call Screening Password Cancellation Live Call Screening Password Control= The extension number you entered Two-Way Recording into Ones Own MailboxTwo-Way Recording Button Assignment Screen output 2WAY-RECScreen output 2WAY-TRANS Two-Way Transfer into MailboxTwo-Way Transfer Button Assignment Voice Mail Transfer Button Assignment Common Digital Integration Features and Setup Procedures Customizing the System Before Programming Quick SetupStarting UP System Administration Top Menu Starting the Quick SetupPBX Type Required Procedures Press ENTER. Screen output PBX TypeExtension Numbers for Mailboxes Screen output Extension Numbers of VPS Ports Screen outputTo create or discard mailboxes Creating MailboxesExample Mailbox numbers displayed on this screen100 Port Service SettingPassword Setting Screen output Press Enter Activating the Quick Setup Screen output101 Sample Custom Service Tree Port Setting OptionsCustom Service Setting Example Sample Custom Service MessageIntercom Paging 1 5 7 Custom Service FeaturesSample Custom Service for Foreign Languages Day Service 1 5Disconnect Parameter 1 5 7 RS-232C Settings 1 6Port Setting 1 6 Fax Management 1 5 7105 Custom Service ProgrammingDescription/Function 106Keypad Assignment Options Entry Function 107108 Recording MenusChecking Operation Voice Mail109 Mailbox GroupsExtension Groups To establish a mailbox group110 Interview ServiceTo establish an extension group To structure an interview mailbox111 Department Dialing ServiceOperator Service Automated AttendantFrom Program Port Service Menu Setting PortsPort Service Menu System AdministrationDescription Value Range Description/Function 113Operators Parameters Automated Attendant ParametersAutomated Attendant Menu Department Dialing115 116 Entering a Mailbox Setting MailboxesMailbox Setting Menu System Administration118 Enter the data using the following table as a guideMON SUN 119Mailbox Listing Password ResetFrom Mailbox Setting Menu Deleting a Mailbox121 Training the Subscriber122 123 Final SetupCompany Greetings Enter #6 998,5,1 KX-TVS80 only Accessing the Message Managers MailboxMain Menu of Message Managers Service Access the Message Managers Main Command Menu125 Custom Service Greetings Enter #6 998,5,4Recording the Company Name Enter #6 998,5,2 KX- TVS80 only Customizing User Prompts Enter #6 998,5,6126 127 Setting UP MailboxesRecording Personal Greetings Recording the Owners NamePress 2 to accept 128You are now inside the mailbox Press Return or Enter Backing UP the SystemFollowing steps are for HyperTerminal as an example 129130 131 System Maintenance and TroubleshootingTo initialize the system, follow the menu path as shown Initializing the System132 133 134 Utility CommandsOff-line Set Ofln 135 Set Password PassOn-line Set Onln Type TIME, then Press Return Set Time TimePrint Reports at Specified Time Pset 136Type ELOG, then Press Return Error Log Display Elog137 Type PSET, then Press Return138 Device Error Log IndicationsError Indications at System Startup Flash Memory Storage Space is Saving the System Data to the Backup Device SaveError and Warning Indications During System Operation 139Type SAVE, then Press RETURN. KX-TVS50 140Type LOAD, then Press RETURN. KX-TVS50 Loading New or Saved Data to the VPS Load141 Press ReturnType GPRN, then Press Return Print All of the VPS Parameters Gprn142 Type VERS, then Press Return Custom Service Report CrepProgram Version Display Vers 143144 145 Custom Service Menu Access Count Clear CclrSetting Minimum Recording Length MRL Message Waiting Lamp Retry Times MWLWill not be Heard Modified Prompt List Mplt146 Type HELP, then Press Return Utility Command List HelpQuick Setup Qset 147148 Circuit Condition Display LmonDtmf Information Display Putd Sample display 149Mailbox Assignments System Administration Top Menu 2System Administration Top Menu 2 1 System ReportsIvmbox COS Class of Service Assignments151 COS=LIFO, F=FIFO System Service Report152 153 Call Account Report154 System Administration Top Menu 2 2Port Usage Report Port Usage Statistics Clear155 Flash Memory Usage Report156 Flash Memory Usage Statistics ClearMailbox Usage Report 157 Mailbox Usage Statistics Clear158 Fax Call ReportFax Call Statistics Clear 159 PBX Troubleshooting Guide160 Unable to make 161162 Specifications163 164 165 System Features166 A1 System Features167 168 Incoming Call Services AutomatedOutgoing Call Services Message Waiting System Administration Setting COS Class Service ParametersRecording 169170 System Administration171 Setting UP172 Port SettingAdministration Port Service173 174 175 Setting COS Class of Service Parameters176 KX-T Phone Systems 177178 179 Setting UP Mailboxes180 181 SettingSystem Administration Mailboxes Mailbox 182Managing General DeliveryNotification 183Message Waiting D6 Recording 184Customizing Message Managers Mailbox 185Disconnect Message*1 caller is Thank you for calling186 C6 Delivering System Administration Port187 Options188 189 CommandsSystem Administration Port Service Setting COS Class Service Parameters190 191 System Administrators Guide192 Using the Interface Programming GuidanceB1 System Navigation Keyboard Use193 194 Programming Menu Structure Diagram195 Editing Mailboxes B2 System Administration MailboxesSystem Administration Top Menu 1 1 1 Mailbox No Parameter System Administration Top Menu 1 1 1 Mailbox No197 198 Notification SettingParameter Value Range Description/Function Default 199 Notification Setting Device200 Resetting a Mailbox PasswordDeleting a Mailbox Listing Mailboxes201 System Administration Top Menu 1 1202 System Administration Top Menu 1 2 COS NoCOS Nos -62 for Subscribers Class of Service SettingSystem Administration Top Menu 1 2 COS No Parameter 203To pause and restart recording, press Features204 LifoCID 205Parameter Value Range Description/Function MWL 206207 Fifo Lifo COS Nos & 64 for Managers208 209 210 211 B4 System Administration Port ServicePort 1 Day Mode B4.1 Port Assignment212 Port 1 Night ModeOperators Parameters B5 System Administration Service SettingsB5.1 Automated Attendant Parameters Department Dialing214 Operators Parameters Day Mode OperatorSystem Administration Top Menu 1 4 1 System Administration Top Menu 1 4 1 2 1 ParameterPlaying Thank you for calling 215After playing Thank you for calling 216 217 218 Operators Parameters Night Mode Operator 1, 2Alternate Extension Assignment 219 Alternate Extension Group EnterAlternate Extension Delete Alternate Extension Listing220 B5.2 Custom Service221 222 223 B5.3 Caller ID Call Routing ParametersCaller ID Call Routing Enter Caller ID Call Routing Listing System Administration Top Menu 1 4 3 2 Caller ID List NoSystem Administration Top Menu 1 4 3 Caller ID Call Routing DeleteMailbox Group Enter B6 System Administration System Parameter SettingsB6.1 System Group Assignment System Group Assignment Mailbox Group226 Mailbox Group DeleteMailbox Group Listing System Group Assignment Extension Group227 Extension Group EnterExtension Group Delete Extension Group Listing228 B6.2 Day ServiceB6.3 Holiday Setting System Administration Top Menu 1 5 Parameter229 Holiday Setting EnterHoliday Setting Delete System Administration Top Menu 1 5 3 1 Holiday No Parameter230 Holiday Setting ListingSystem Administration Top Menu 1 5 3 B6.4 Daylight Saving Time DSTFor service in Chinese, press B6.5 Prompt SettingFor service in English, press For service in Spanish, press342 P.M B6.6 System Caller Name Announcement232 P.M233 System Caller Name Announcement EnterSystem Caller Name Announcement Delete System Caller Name Announcement Listing234 System Administration Top Menu 1 5 7B6.7 Other Parameters Other Parameters Extension Numbering Plan235 To select Dialing Parameter, follow the menu path as shown System Administration Top Menu 1 5 7 ParameterOther Parameters Dialing Parameter 236237 Other Parameters Message Waiting Notification238 Other Parameters External Message Delivery239 240 Other Parameters Rotary Telephone ServiceOther Parameters Call Hold 241 Other Parameters Intercom Paging ParameterFXW 242To select Fax Management, follow the menu path as shown Other Parameters Fax Management243 Example You have 1 FAX message 244Attempt was no answer 245 Other Parameters Disconnect Parameter246 B7 System Administration Hardware SettingsSystem Administration Top Menu 1 6 Parameter B7.1 RS-232C ParametersSystem Administration Top Menu 1 6 2 Parameter B7.2 Port SettingPort Setting Menu System Administration Top Menu 1 6To select Dialing Parameters, follow the menu path as shown System Administration Top Menu 1 6 3 ParameterB7.3 PBX Interface Parameters 248308 249PBX Type Other KX-T series TA seriesInband The PBX sends Dtmf tone codes to 250251 252 Inband Signaling ParametersSystem Administration Top Menu 1 6 3 Parameter Other KX-T series Manufac 253Digit Translation Table Parameters System Administration Top Menu 1 6 3 3 ParameterSystem Administration Top Menu 1 6 3 3 254255 256 257 System Managers Guide258 C1 Accessing the System Managers MailboxTo Access the System Managers Mailbox Enter your password, followed by #Type the mailbox number C2 Setting UP MailboxesCreating and Editing a Mailbox 259260 Deleting a Mailbox Password261 262 C3 Setting COS Class of Service ParametersMessage Length Personal Greeting LengthNew Message Retention Time Saved Message Retention TimeMessage Scanning with Information Number of MessagesTotal Message Time Message Retrieval OrderIntercom Paging Group Number Message Cancel for Live Call ScreeningDirect Mailbox Access Status Subscriber Service Prompt Mode266 Play Personal Greeting for Caller IDCaller ID Screening Message Notification StatusSystem Prompt User 1 Prompt User 2 Prompt Selective Prompt External Message Delivery StatusAuto Forwarding Status 267Press 1 for AM or for 2 PM C4 Setting the System Clock268 Type the current time and Press #269 C5 Checking System Usage System ReportsObtaining System Reports 270 Clearing the Reports271 C6 Delivering MessagesDelivering Messages to All Mailboxes Broadcasting Messages Delivering Messages to Specified Mailboxes272 Checking Mailbox Distribution273 Type the password and Press #C7 Customizing the System Managers Mailbox 274 C8 Listening to System Manager Messages275 Message Managers Guide276 D1 Accessing the Message Managers MailboxTo Access the Message Managers Mailbox 277 D2 Managing the General Delivery MailboxListening to Messages Transferring MessagesRecord the comments and Press 278Type the destination mailbox number Setting Device Status D3 Setting UP Message Waiting NotificationSetting Message Waiting Lamp Status Setting Notification by Calling StatusType the telephone number Not Use disabled whole dayAssigning Notification Numbers 280281 Message Managers PasswordD4 Customizing the Message Managers Mailbox Operators Extensions282 283 D5 Setting the System Clock284 D6 Recording Messages285 Recording Menus and Voice Labels286 Recording User PromptsEnter the Caller ID List Number*1 1-120 to be modified Recording System Caller Names287 288 April D7 List of Modifiable Prompts289 Prompt Modifiable Prompts Linked to Prompt No. sAugust 290Callback Number 291December 292293 294 295 296 297 Five Minute OWE Five 298Five Five Hour299 300 Hundred 301HASH# 302 303 More than ONE Hundred 304Monday 305 306 Pause 307POUND# Pulse Dialing Mode308 Second 309Saturday 310 311 Sunday 312Star 313 314 Three Minute 315Three Three Hour316 317 318 319 320 321 322 323 324 325 326 327 328 329 330 Wednesday 331Receive Message Subscriber ServiceLinked Prompts List 332Personal Group Distribution List 333Message Scan Message DeliveryInterview Mailbox Management 334External Message Delivery Message Waiting NotificationAuto Forwarding Auto ConfigurationAlternate Extension Group APT IntegrationCaller ID Call Routing Custom Service SettingDefault Setting Delayed RingingExternal Delivery Message Direct Mailbox AccessDPT Integration External Call ForwardingImmediate Reply Incomplete Call Handling ServiceInterview Service Hash SignMailbox Capacity messages KeypadLive Call Screening Logical Extension All Calls Transfer to MailboxMessage Waiting Notification Message Retention TimeMessage Transfer Message Waiting LampPersonal Group Distribution List PasswordPersonal Greetings Personal Greeting for Caller IDStation Programming System AdministratorRotary Telephone Scanning MessagesVoice Mail System ReportTwo-Way Recording Two-Way Transfer344 345 IndexSave 346347 Copyright
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