Important Information
Solving Problems
If you have any trouble with your phone, check this section first. If you need help, call our Customer Care Line listed on the front cover.
General problems |
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No station can make or receive | xxCheck the telephone cord connection. | |||
calls. |
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| xxDisconnect the base AC adapter for a few | |
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A handset can’t make or |
| xxMove the handset closer to the base. | ||
receive calls. |
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The corded handset can |
| xxCheck the power connection to the base. If the | ||
make calls but the cordless |
| base is unplugged or the power goes out, only | ||
handset(s) cannot. |
| the corded handset can make and receive calls. | ||
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A station can make calls, but it | xxMake sure the ringer is turned on. | |||
won’t ring. |
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| xxMake sure Silent Mode is turned off (see p. 15). | |
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A handset is not working. |
| xxCharge the battery for | ||
| xxCheck the battery connection. | |||
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The phone keeps ringing when | xxYou may have to change the line mode. Contact | |||
I answer on an extension. |
| Customer Service for instructions. | ||
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Audio issues | Possible solutions | |||
Callers sound | xxMove the handset closer to the base. | |||
xxKeep the handset’s battery fully charged. | ||||
weak or soft. | xxIncrease the earpiece volume. | |||
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| xxCheck for interference from appliances (microwave ovens, TVs, | |||
| etc.) or wireless devices (baby monitors, WiFi equipment, etc.). | |||
| Move the handset or base away from the interference source. | |||
There’s a lot of | xxTry to adjust the audio tone. During a call, press Tone to cycle | |||
noise or static | through the three audio tone options: Low Tone, Natural Tone | |||
(recommended for hearing aid users), or High Tone. (The tone | ||||
on the line | ||||
setting appears in the display as you do this.) | ||||
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| xxIf you use a telecoil hearing aid, turn on | |||
| xxIf you have any service that uses the phone line, add a DSL or | |||
| telephone line filter (see p. 23). | |||
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Caller ID problems | Possible solutions | |||
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Caller ID information does | xxLet calls ring twice before answering. | |||
not display. |
| xxMake sure your Caller ID service is active. | ||
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