Problem | Check that... |
Sound only comes from some | < you have an appropriate surround source selected and playing. |
of the speakers | < the BD/DVD disc is encoded in the appropriate format, and the correct |
| format has been selected in the disc start menu of the BD player (if |
| applicable). |
| < the BD/DVD player has been set to output ‘bitstream’ audio on the digital |
| output. |
| < the display window indicates that the disc you are playing is a multichannel |
| recording (you may need to press the INFO key several times until you get to |
| the ‘incoming format’ display). |
| < all the speakers are correctly connected to the speaker terminals and are |
| secure. |
| < you have not selected ‘Stereo’ as the decoding mode. |
| < your speaker balance is correct. |
| < you have configured the AVR360 to include all the speakers in your system. |
Unable to select Dolby Digital | The AVR360 can only apply Dolby Digital and DTS decoding to sources which |
or DTS decoding modes | have been encoded in the same format. |
| Check that: |
| < digital source is selected and connected. |
| < the source is playing appropriately encoded material. |
| < the BD/DVD disc is encoded in the appropriate format and that the |
| correct format has been selected in the disc start menu of the BD player (if |
| applicable). |
| < the BD/DVD player has been set to output ‘bitstream’ audio on the digital |
| output. |
When playing a Dolby Digital | < you have a digital connection from your BD player. |
BD, the AVR360 selects Dolby | < sometimes Dolby Digital BD/DVD discs contain material at either the |
Pro Logic | beginning or the end of the main movie that is not in full 5.1 format, but in |
| |
Hum on the analogue input | < all cables are making a good connection. If necessary withdraw the cable |
| from the connector and plug it fully in again (turn the power off before |
| doing this). |
| < the connections inside the source cable connector are not broken or badly |
| soldered. |
| < if the hum originates only when one particular source component is |
| connected, that an aerial cable, or dish connection to this source is ground |
| isolated. Contact your installation contractor. |
There is radio or television | < where the interference is coming from. Switch off each source component in |
reception interference | turn, then any other equipment. Most electronic equipment does generate |
| low levels of interference. |
| < try |
| < ensure that the cabling used is high quality, specified for its purpose, and is |
| properly screened. |
| < if the problem persists, contact your dealer. |
Problem | Check that... | |
The source switching changes | < there are no static or impulse interference problems caused by nearby power | |
randomly or freezes on one | equipment switching, e.g., heating or air conditioning control. Switch the | |
source | AVR360 off, wait ten seconds, then switch it on again to clear an operating | |
| problem. Contact your installer if the problem returns or persists. | |
| < there is no direct sunlight shining on the | |
| panel display. | |
Volume is always too loud | < the ‘max on volume’ setting is not set too high. | |
when I turn on |
| |
When Zone 2 is put into | < the ‘zone standby‘ setting in the setup menu is set to LOCAL. | |
standby, the main zone is also |
| |
switched off |
| |
When a USB memory device is | < a USB memory device is connected that conforms to the mass storage class. | |
connected, ‘USB’ is not shown | < a USB hub is not being used. | |
in the network client’s list of | ||
| ||
folders |
| |
If files on a USB memory | < the USB device is formatted in FAT16 or FAT32. | |
device cannot be played: | < the USB device does not have multiple partitions. | |
| ||
| < the files are in a compatible format. | |
If files on a computer cannot | < the files are in a compatible format. | |
be played | < the computer is connected via a network and not USB – the AVR360 USB | |
| port cannot be used for a direct connection to a computer | |
If you cannot connect to a | < the Ethernet cable you are using is correctly connected between the AVR360 | |
wired network | and the network hardware. | |
| < the network is set up for fixed IP addressing and you have the AVR360 set to | |
| use DHCP. | |
| < the network is set up for DHCP and you have the AVR360 set to use fixed IP | |
| addressing. | |
If you cannot connect to a | < the station is still broadcasting or is not congested – try again later. | |
favourite internet radio station |
| |
If the internet radio station | < the radio station does not have a low bit rate (use the INFO key to find this or | |
sound quality is poor or | look on the OSD). | |
broken | < the network is not slow or congested. | |
|