3Com 3CR17450-91, 3CR17451-91 manual US and Canada Telephone Technical Support and Repair

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78APPENDIX D: OBTAINING SUPPORT FOR YOUR PRODUCT

Country	Telephone Number	Country	Telephone Number

Latin America Telephone Technical Support and Repair
Antigua	1 800 988 2112	Guatemala	AT&T +800 998 2112
Argentina	0 810 444 3COM	Haiti	57 1 657 0888
Aruba	1 800 998 2112	Honduras	AT&T +800 998 2112
Bahamas	1 800 998 2112	Jamaica	1 800 998 2112
Barbados	1 800 998 2112	Martinique	571 657 0888
Belize	52 5 201 0010	Mexico	01 800 849CARE
Bermuda	1 800 998 2112	Nicaragua	AT&T +800 998 2112
Bonaire	1 800 998 2112	Panama	AT&T +800 998 2112
Brazil	0800 13 3COM	Paraguay	54 11 4894 1888
Cayman	1 800 998 2112	Peru	AT&T +800 998 2112
Chile	AT&T +800 998 2112	Puerto Rico	1 800 998 2112
Colombia	AT&T +800 998 2112	Salvador	AT&T +800 998 2112
Costa Rica	AT&T +800 998 2112	Trinidad and Tobago	1 800 998 2112
Curacao	1 800 998 2112	Uruguay	AT&T +800 998 2112
Ecuador	AT&T +800 998 2112	Venezuela	AT&T +800 998 2112
Dominican Republic	AT&T +800 998 2112	Virgin Islands	57 1 657 0888

You can also obtain support in this region using the following:

Spanish speakers, enter the URL:

http://lat.3com.com/lat/support/form.html

Portuguese speakers, enter the URL:

http://lat.3com.com/br/support/form.html

English speakers in Latin America should send e-mail to:

lat_support_anc@3com.com

US and Canada Telephone Technical Support and Repair

1 800 876 3266

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Contents SuperStack 3 Switch 3870 Family Getting Started Guide 3Com Corporation Campus Drive Marlborough MA USA United States Government LegendContents Setting UP for Management PIN-OUTS Page About this Guide Convention Description ConventionsIcon Description Documentation documentation RelatedDocumentation To access the online documentation from the CD-ROM CommentsSwitch 3870Hardware Features Switch Switch Front View Detail1000BASE-T Ports Stack Master LED Color Indicates Port Status/Packet LEDsStacking Status LED Power/Self Test LED Fault LEDColor Indicates Module LEDs Unit LEDView Detail Feature Switch Port Status Duplex ModeType of Unit Total Units in the Stack Maximum Modules Port Port SpeedDefault Settings Introducing the Superstack 3 Switch Installing the Switch Site Package ContentsChoosing a Suitable Power lines and fluorescent lighting fixtures To rack-mount your SwitchSwitch, as shown in Figure Rack-mountingRepeat steps 2 and 3 for the other side of the Switch Fitting a bracket for rack-mountingPower-up Powered-up and ready for operationSwitch SequencePower System output Cross-over Cable Straight-through CableSFP Operation Remove the plastic protective cover if fitted Removing an SFP Your SwitchTransceiver Installing the Switch Setting UP for Management Setting Up OverviewManual IP Configuration Automatic IP ConfigurationSetting UP for Management Manually Configuring IP Information Pre-requisitesConnecting the Workstation to the Switch Setting Up the Switch with IP InformationExample top-level command line interface menu Automatically Configured IPViewing Viewing Automatically Configured IP Information Viewing IP Information via the Console Port Refer to Setting Up Command Line Interface Management on Command Line Interface ManagementWeb Interface ManagementNetwork Using Telnet Where xxx.xxx.xxx.xxx is the IP address of the SwitchSetting Up Web InterfaceChoosing a Browser Over the NetworkPasswords Setting Up SnmpDefault Users User Default Access Level Name Password Security Device User Modify operation on the web interfaceProblem Solving Solving Problems Power/Self Test LED does not lightOn powering-up, the Power/Self Test LED remains yellow Indicated by LEDsProblems Refer to the list of suggested solutions belowSolving Hardware Port Status LED is flashing green/yellowFan failure warning message is received Unit fails or Snmp thermal shutdown trap is receivedIP Addressing Solving Communication ProblemsError message indicating that the SFP transceiver is faulty How do you obtain a registered IP Address? Solving Software Upgrade Problems Problem Solving Safety Information Power Cord Set Japan Important Safety Information This must be approved for the country where it is usedImportant Safety Information ’information de Sécurité Importante Class’information de Sécurité Importante Dispositif Laser De Classe Wichtige Sicherheitsinformationen Vorsicht EuropeInformación de seguridad importante Laser Gerät der KlasseSchuko Appendix a Safety Information Importanti Informazioni di Sicurezza CSASolo Regno Ważne informacje o zabezpieczeniach Appendix a Safety Information Laser Produkt Klasa Appendix a Safety Information RJ-45 to 9-pin PC-AT Serial CableNull Modem Cable RJ-45 to RS-232 25-pin Modem Cable RJ-45 Pin AssignmentsRJ-45 to RS-232 25-pin Pin Number 10/100 1000Pin Number 10/100 1000 Appendix B PIN-OUTS Switch 3870 24 Port Switch 3870 48 Port Product to Gain Service Benefits Services Register Your PurchaseAccess Software DownloadsContact Us Telephone TechnicalAustralia 800 678 Philippines US and Canada Telephone Technical Support and Repair Index SFP Page Chapter Index Regulatory Notices