Uniden EXT1265 manual Troubleshooting, Symptom

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Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

The status LED won’t light when the handset is placed in the base unit.

The audio sounds weak and/or scratchy.

Can’t make or receive calls.

The handset doesn’t ring or receive a page.

Severe noise interference

The Caller ID/CIDCW does not display.

Suggestion

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Make sure the handset is properly seated in the base unit.

•Make sure the charging contacts on the handset and base unit are clean.

•Press delete/channel during a call to help eliminate background noise.

•Make sure that the base unit antenna is in a vertical position.

•Move the handset and or base unit to a different location away from metal objects or appliances and try again.

•Make sure that you are not too far from the base.

•Check both ends of the base unit telephone line cord.

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Disconnect the AC adapter for a few minutes, then reconnect it.

•Change the digital security code (See page 45).

•Make sure talk is pressed.

•The battery pack may be weak. Charge the battery on the base unit for 15 - 20 hours.

•The handset may be too far away from the base unit.

•Place the base unit away from appliances or metal objects.

•Change the digital security code (See page 45).

•Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.

•Move to another location or turn off the source of interference.

•The handset was picked up before the second ring.

•The call was placed through a switch board.

•Call your local telephone company to verify your Caller ID service is current.

•Make sure that the CIDCW option is set to “CIDCW on” or “CW Options”.

A D D I T I O N A L I N F O R M A T I O N [ 49 ]

ADDITIONAL INFORMATION

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Contents Page Page Contents Terminology FeaturesTalk Controls and FunctionsO N T R O L S a N D F U N C T I O N S Checking the Package Contents Setting up the Phone Do the following stepsChoose the best location Install the battery pack Battery use time per chargeLow battery alert Connect the base unit Base setting only Choose the dialing modeStandard wall plate mounting Setting the handset retainer clip for wall mountingDirect wall mounting Setting Caller ID Options You subscribe Press Or Cidcw Off depending upon the type of service to whichWhen the phone is in the standby mode, press menu Use To move the pointer between Auto Talk On orBase ringer volume setting Ringer Volume SetupHandset Ringer Tone Setting Handset ringer volume settingUse Or ª To select Distinctive On or Distinctive Ringer SetupScreen appears Int’cm/select to select. The Language settingSelecting a Language To move the pointer to LanguageMaking and Receiving Calls From the Handset From the Base Handset On the BaseHandset Off the Base Base Volume Call Waiting Adjusting Earpiece VolumeLast three phone numbers dialed can be quickly redialed Redialing from Standby ModeRedial from Talk Mode Redialing a CallTraveling Out-of-Range From the baseTo call the last number dialed from the base Press talk key Using One Touch Voice Mail Access Programming your Voice Mail Access NumberWith the base Dialing your Voice Mail Service Message Waiting IndicatorDeleting the Voice Mail Number With the handset Press int’cm/select to selectForth/back between characters E M O R Y D I a L I N G Making Calls with Memory Dialing Memory dialing from Standby Mode With the handsetTo review the details of a memory location Memory dialing from Talk ModeDisplay a Programmed Number while in Memory Location List Press memory . The memory list is displayedMemory locations Use To moveTo select To scroll throughEditing a stored name, phone number or distinctive ring Deleting the stored dataPress to move the pointer to Yes Press On the base unit To initiate the 3-way conversation When speaking on the handsetWhen speaking on the base Way ConferencingBase. The handset beeps. If no answer, press Intercom/Page FeatureIntercom from the base to handset Intercom from the handset to baseTo transfer from the base to the handset Call Transfer FeatureChain Dialing To transfer from the handset to the baseTone Dialing Switch-over Mute BaseSelecting a Different Channel When the Telephone Rings You must subscribe to Caller ID service to use this featureCaller ID When you answer the call, the display changes to Talk Viewing the Caller ID Message ListPress caller id to return to standby Deleting a Caller ID message When the pointer is at YesWhen the pointer is at No Deleting Information from the Caller ID ListTone sounds and all stored Caller ID messages are deleted Using the Caller ID ListDeleting all Caller ID names/numbers Calling a party from the Caller ID listStoring Caller ID messages in memory dialing Long Distance calls and Area Code setting/cancellationUsing Caller ID on Call Waiting Service First caller will be put on holdTo return to the first caller, press call waiting again For example Call Waiting Deluxe FeaturesAccessing Advanced Calling Features Press menu . The following screen appearsUse the or ª key or enter Displaying the pre-programmed activation codes Pre-programmed Calling FeaturesCalling features Display Preprogrammed Activation codes Calling features Activation codesDescriptions of calling features Add or edit a service Adding New FeaturesRestore Svc02? Yes Service02 Restored While the handset is emitting the paging Changing the Digital Security CodeRemove the handset from the base unit Press and hold int’cm/page on the baseHeadset Installation Changing the Face PlateTo remove the Face plate To attach the Face plate Maintenance Installing the BeltclipPower Failure Battery replacement and handlingSymptom TroubleshootingBattery Information General InformationAC Adapter Information Precautions Installation Considerations K, L IndexMemo At Uniden, we’ll take care of you