Troubleshooting

If your EXP 6900 Series cordless telephone is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problems, contact your place of purchase or call customer service at (800) 297-1023.

Caution: Do not attempt to service this unit yourself. Servicing must be performed by qualified personnel.

Problem	Suggestion
The status LED won’t come on when	• Make sure the AC adapter is plugged into the base and
handset is placed in base.	wall outlet.
	• Make sure the handset is properly seated in the base.
	• Make sure the rechargeable battery pack is properly
	connected in the handset.
	• Make sure that the charging contacts on the handset and
	on the base are clean.
The audio sounds weak and/or scratchy.	• Make sure that the base antenna is in the
	vertical position.
	• Interference by other electronic equipment such as TVs,
	computers, microwave ovens, etc.
	• The handset may be too far away from the base.
	• Press chan during the call to improve reception.
Can’t make or receive calls.	• Check both ends of the telephone line cord.
	• Make sure the AC adapter is plugged into the base and a
	wall outlet.
	• Disconnect the AC adapter for a few minutes, then
	reconnect it.
	• Reset security code by placing the handset back on the
	base for a few seconds. The status LED will blink
	indicating that the phone has been reset.
Handset doesn’t ring or receive a page.	• The nickel-cadmium battery pack may be weak.
	Charge the battery for 15-20 hours.
	• The handset may be too far away from the base.
	• Place the base away from appliances or metal objects.
	• Reset security code by placing the handset back on the
	charging cradle for a few seconds. The status LED will
	blink indicating that the phone has been reset.