Uniden TRU5860/2 manual Troubleshooting, Symptom Suggestion

Page 49

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

Suggestion

 

The status LED won’t illuminate when

• Make sure the AC adapter is plugged into the base and wall outlet.

 

the handset is placed in the base.

• Make sure the handset is properly seated in the base.

 

 

• Make sure the charging contacts on the handset and base are clean.

 

The audio sounds weak

• Move the handset and/or base to a different location away from metal objects

 

and/or scratchy.

or appliances and try again.

 

 

• Press select/ch to help eliminate background noise.

 

 

• Make sure that you are not too far from the base.

 

Can’t make or receive calls.

• Check both ends of the base telephone line cord.

 

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

 

• Disconnect the AC adapter for a few minutes, then reconnect it.

 

 

• Change the digital security code (See page 43).

 

 

• Make sure that you are not too far from the base.

 

The handset doesn’t ring or receive

• The battery pack may be weak. Charge the battery in the base unit

 

a page.

for 15-20 hours.

 

 

• The handset may be too far away from the base unit.

 

 

• Place the base unit away from appliances or metal objects.

 

 

• Change the digital security code (See page 43).

 

Severe noise interference.

• Keep the handset away from microwave ovens, computers, remote control toys,

 

 

wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights,

 

 

and electrical appliances.

 

 

• Move to another location or turn off the source of interference.

 

The Caller ID does not display.

• The handset was picked up before the second ring.

 

 

• The call was placed through a switchboard.

 

 

• Call your local telephone company to verify your Caller ID service is current.

 

“Unavailable” message is displayed

• Make sure the other handset is not already in use. Both handsets cannot be

 

on the LCD screen of the handset.

in talk mode at the same time.

 

 

• Place the handset for at least 5 seconds to re-register to the main base.

 

 

• Make sure the handset is not too far from the main base when trying to use.

 

The handset doesn’t communicate

• Change the digital security code (See page 43).

 

with the other handset.

• Make sure that you have registered the second handset (TXC580 only).

 

The second handset can’t join

• Only one handset at a time can talk with an outside caller. To allow a different

 

the conversation.

handset to talk to the caller, transfer the call to the other handset.

 

If you still have a problem.

• Call our customer hotline at 1-800-297-1023.

 

 

T R O U B L E S H O O T I N G [ 47 ]

T R O U B L E S H O O T I N G

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Page 48 Page 50
Contents Page Page W. u n i d e n . c o m Contents L C O M E / F E AT U R E S Welcome FeaturesE L C O M E / F E AT U R E S I C K R E F E R E N C E G U I D E Charging the BatteryO N T R O L S a N D F U N C T I O N S Controls and FunctionsN T R O L S a N D F U N C T I O N S TRU5860-2 only11 to Read this First15 to E T T I N G S TA R T E DChecking the Package Contents Choose the best location Setting up the PhoneInstall the battery pack Low battery alert Battery use time per chargeCleaning the battery charging contacts Charging contacts with a dry cloth beforeModular Connect the base unitTerminology Choose the dialing modeSetting Caller ID Options Entering Your Area Code Selecting a Language From the Handset Making and Receiving CallsA S I C S Redialing from Talk Mode Redialing from Standby ModeRedialing a Call Press talk/flash or spkrRinger Tone Setting Ringer Volume SetupRinger Mute temporarily Press select/chDistinctive Ringer Setup Mute Microphone Adjusting the Earpiece Handset Speaker VolumeTraveling Out-of-Range Tone Dialing Switch-overSelecting a Different Channel Flash and Call Waiting Find HandsetVoice Mail LED O N E B O O K PhonebookH O N E B O O K If you make a mistake while entering a name Steps for Entering Names and Special CharactersH O N E B O O K Press /RocketDial Viewing the PhonebookAlphabetical order From a number keyFrom Standby Mode Making Calls Using the PhonebookFrom Talk Mode Speed DialingDeleting the Stored Data Editing the Stored DataStoring the RocketDial RocketDial One Touch DialingMaking calls with the RocketDial Deleting the RocketDialChain Dialing Caller ID You must subscribe to Caller ID service to use this featureA L L E R I D Press call id Viewing the Caller ID ListL L E R I D Deleting a Caller ID message Deleting Information from the Caller ID ListDeleting all Caller ID names/numbers Press select/ch or xfer/delLong Distance calls and Area Code Setting/Cancellation Using the Caller ID Message ListCalling a party from the Caller ID list Storing Caller ID messages in the Phonebook/RocketDialPress select/ch. You will hear a confirmation tone Call Waiting Deluxe FeaturesRegistering the Second Handset Expanding Your PhonePA N D I N G Y O U R P H O N E To transfer a call to the second handset Call Transfer FeatureTo receive a transferred call from the second handset X PA N D I N G Y O U R P H O N ESecond Handset Operation Setting upRegistration Caller ID OperationOthers De-register the Digital Security Code Changing the Digital Security CodeD I T I O N a L I N F O R M AT I O N Headset Installation Installing the BeltclipRegister the Security Code D D I T I O N a L I N F O R M AT I O NBattery replacement and handling MaintenancePower Failure When the handset or base unit becomes slightly dirtyGeneral Information Battery InformationAC Adapter Information Symptom Suggestion TroubleshootingLiquid Damage TroubleshootingCase Action Important Safety Instructions PrecautionsImportant Electrical Considerations E C a U T I O N S & WA R R a N T YOne Year Limited Warranty Installation ConsiderationsR E C a U T I O N S & WA R R a N T Y N O T I C E Terminal Equipment Radio EquipmentG, H IndexK, L V, W, X, Y, ZPlease do not Return this Product to the Place of Purchase At Uniden, we’ll take care of youUPZZ01700BZ
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