Troubleshooting guide
Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at
In Canada, contact Panasonic Canada Inc. Customer Care Centre at
In other areas, consult your dealer.
Reference pages are shown as black circled numbers (9).
No operation. | ≥The hold function is on. 9 |
| ≥The disc or card isn’t correctly set. 9 |
| ≥The batteries are depleted. If not, try reinserting them. |
| ≥The AC adaptor isn’t connected fully. 7 |
| ≥The disc or card is scratched or dirty. Replace the disc or card if it is |
| scratched. |
| ≥There is moisture on the disc or card. Wipe dry. |
| ≥There is moisture on the lens. Wait for about an hour and then try again. |
| If the unit malfunctions or freezes during use, disconnect the power |
| sources (the AC adaptor or batteries). |
| |
Cannot recharge the batteries. | ≥You aren’t using the special rechargeable batteries. 5 |
Cannot play tracks on an SD | ≥Make sure the card has tracks recorded on it. “NO TRACK” appears if the |
card. | card is blank. |
Play doesn’t start from the first | ≥The CD play mode may be set to play tracks randomly. ; |
track. | ≥The resume function has worked. : |
No sound or there is a lot of | ≥Raise the volume. : |
noise. | ≥Ensure the plugs are inserted fully. |
| ≥Wipe the plugs clean with a soft cloth. |
| ≥Separate this unit from mobile telephones. |
No recording or editing. | ≥Release the |
| ≥Ensure connections to other equipment are correct. > |
Titles are cutoff or not | ≥The titles exceed the |
displayed correctly. | ≥This unit cannot display some characters entered with computers and |
| other equipment. “∑” is displayed. |
Maintenance
If the surfaces are dirty
The surface of the cabinet is polished.
Use the included cloth to clean it.
Never use alcohol, paint thinner or benzine to clean this unit.
Maintaining the lens
Open the lid and clean the lens as shown in the figure. Use a cotton swab to gently wipe off any
Air blower for camera lens
Reference
Lens
RQT6457
21