SanDisk FUZE-UM809-ENG Is the player compatible with podcasts?, How do I bookmark an audiobook?

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Some of my music files are on my player, but cannot be played. When I select them, another song begins to play. What is wrong?

You may not have purchased the rights to play the song on an additional device. To test this, try to play a song that you have copied from an older CD and converted to MP3 format. If you can play the test song, but not the original song that wouldn’t play, then you need to purchase the rights to play the song.

Is the player compatible with podcasts?

As long as the podcasts are in WMA or MP3 format and an appropriate bit rate (32-320 kbps), then the player should be capable of playing the files. Any MP3 files with podcast as a genre in the ID3 tag will appear under PodCasts. Any MP3 files stored in the Podcasts folder will appear under Podcasts submenu regardless of the genre setting.

Why does my player say unknown artist/album?

Normally this is because the ID3 tags or WMA metadata information are missing. On the computer, right-click the song, choose Properties, Summary tab then Advanced. Then you can input the data such as Artist, Album, Song Title, Track Number, Genre, and Year.

Can the Sansa Fuze Media player read high capacity microSD cards?

Yes, the Sansa FuzeTM media player can read and write to both microSD and microSDHC cards.

How do I power reset my Sansa Fuze media player?

To reset your Sansa FuzeTM media player, slide the power button up and hold it for approximately 15 seconds.

Why won’t my Sansa® Fuze media player play music?

Check to verify if the audio file type is supported. If the file type is supported, make sure that the file is not corrupted and that its license is up to date.

How do I bookmark an audiobook?

The Sansa Fuze media player does not have bookmarking for audiobook files. For Audible audiobooks, use the chapter mode to skip and change chapters of the book. The resume feature allows users to pause and resume where they left off. In addition, users can turn off the player while playing the audiobook file and it will resume to the part where they left off.

Tips & Troubleshooting

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Contents Technical Support Table of Contents FM Radio if applicable Table of Contents Important Safety Instructions Cleaning TipsHearing levels For your safetySound Level dB Disposal Instructions Features Sansa FuzeTM OverviewMinimum System Requirements Package ContentsSansa Fuze Media Player at a Glance MIC Main Menu Options Need icon for slotRadioBattery Playback ScreenBattery Level Indicator ChargingPower Switch Basic UsageConnecting to your Computer ThumbwheelRemoving the player from your computer Updating the Firmware Select System SettingsFormatting the Player Loading Content Loading MusicDrag and Drop Windows Drag and Drop MacMy folders and those of others that I can access Windows Media PlayerAdding Music Files to Library… Creating PlaylistsLoading Content Transferring Playlists Click Save PlaylistLoading Content Loading Photos and Videos Playing Content Playing MusicMusic Options Select Add Song to Go ListSelect Remove Song from Go List Select Rate SongMicroSD card with content Playing music from a preloaded microSD CardSelect Replay Gain Select Delete SongSlotRadio card SlotMusic cardSelect External uSD Card, and select Play All Playing Audiobooks Audiobooks OptionsSelect Audiobooks Select Delete BookWatching Videos Video OptionsPhoto Options Viewing Photos and SlideshowsSelect Photos a Z Select Slide Time Select Slideshow MusicSelect Add to Photo Go List Select Remove from Photo Go ListFM Radio if applicable Programming FM PresetsListening to FM Radio Select Radio Options Radio OptionsSelect FM Region Voice Recording RecordingSelect Record Now Deleting Content Settings Wallpaper SettingsPower Saver Display Art in ListsReset Factory Settings SleepLanguage Date & TimeUSB Mode FormatPress and Hold Select Press and HoldTips & Troubleshooting Why does my player say unknown artist/album? How do I power reset my Sansa Fuze media player?Why won’t my Sansa Fuze media player play music? Is the player compatible with podcasts?SanDisk Limited Warranty Learn More, Service, and Warranty InformationGetting Technical Support End User License Agreement Learn More, Service, and Warranty Information Learn More, Service, and Warranty Information