Troubleshooting Tips
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| Problem | Checkpoints / Action |
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| After connecting the player to computer, "USB | • Press ON button to power on the |
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| connected" does not appear on the display. | player after connecting to the |
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| computer. |
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| Cannot access the player via Windows 2000 | • Install the Service Pack 3 for |
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| computer. | Windows 2000. |
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| Visit |
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| www.windowsupdate.microsoft.com |
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| to check for the latest updates. |
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| Cannot playback tracks on the player. | • Make sure audio tracks are encoded |
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| in the mp3 or Windows Media |
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| formats at supported bitrates. |
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| Bitrates support by the player: |
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| mp3 – 32 to 320 kbps |
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| wma – 48 to 192 kbps |
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| • WMA files may be DRM protected |
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| and you don’t have the proper rights |
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| (license) to play the files. |
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| Check the website and/or application help |
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| system of the music download service provider |
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| from where the content was purchased from |
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| for license acquisition details. |
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| For more information on how license |
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| acquisition works, go to |
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| www.microsoft.com/windowsmedia/drm |
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