Troubleshooting SD-C2502, Solution

TROUBLESHOOTING – SD-C2502

Problem	Solution

Disc tray cannot be opened	• Check that there is power to drive.
	• Use Emergency Eject instructions to open tray.

Drive is not recognized by	• Is the drive connected properly? Are all cables plugged in
system	properly (e.g. Power Cable, Interface Cable and Audio Cables).
	• Is the software driver loaded? On a step-by-step (F8) Boot of the
	system is the DVD-ROM drive recognized?
	(BIOS / DOS reports "device driver not found" or "no valid
	drivers selected."). If not, Contact Technical Support.
	• Has the DVD-ROM drive software driver been corrupted by a
	virus. Run a Virus Scan program and repair if possible. Contact
	Technical Support if the Virus renders the DVD-ROM drive
	software drivers not useable.

Drive is not recognized by	• Is the DVD-ROM drive software driver loaded? On a step-by-
system during Boot process,	step (F8) Boot of the system is the DVD-ROM drive recognized?
but is recognized by the	(BIOS / DOS reports "device driver not found" or "no valid DVD
Operating System (i.e. XP,	drivers selected."). If not, Contact Technical Support.
Win2000, Win98, Win NT, etc.)	• Has the Windows DVD-ROM drive software driver program been
	corrupted by a virus. Run a Virus Scan program and repair if
	possible. Contact Technical Support if the Virus renders the
	software drivers not useable.

BUSY Indicator LED flashes	• The disc may be dirty Clean it with a soft damp cloth. Avoid
slowly	cleaning the disc using a circular motion. The disc should be
	wiped in a radial direction. That is, from the inner side outward.
	• The laser lens may have become cloudy or blocked by
	particulate matter. Please contact Technical Support.

BUSY Indicator LED is	• Possible Hardware Problem. Please contact Technical Support.
constantly ON

DVD-ROM can not play a DVD	• Is the DVD-ROM drive driver loaded
in the drive or certain types of	• Is the DVD disc the correct format for the type of system that you
CD media (i.e. CD-plus, etc.)	are using? (i.e. on a PC an ISO9660 IBM compatible PC format
	as opposed to Apple/Mac HFS disc or UNIX disc formats which
	will not function).
	• Do you have the correct software applications program/drivers
	installed to run a DVD disc?
	• Has the Windows DVD-ROM drive software driver program been
	corrupted by a virus. Run a Virus Scan program and repair if
	possible. Contact Technical Support if the Virus renders the
	software drivers not useable.