Troubleshooting, Problems and Solutions, 145 | Sharp AM-300 specification

10. Troubleshooting

Problems and Solutions

Line error (AM-400 only)

Problem		Solution

LINE ERROR appears in	A line error occurs when your machine cannot
the display.	communicate correctly with the other fax machine.
	The error is usually due to a problem on the phone
	line.
	Try the transaction again. If the error persists, check
	the following:
	•	Check the connection. The cord from the TEL.
		LINE socket to the wall socket should be no longer
		than two metres.
	•	Make sure there are no modem devices sharing the
		same telephone line.
	•	Check with the other party to make sure their fax
		machine is functioning properly.
	•	Have your telephone line checked for line noise.
	•	Try connecting the machine to a different telephone
		line.
	•	If the problem still occurs, your machine may need
		service.

10. Trouble- shooting

145

Image 152

Sharp AM-300 manual Troubleshooting, Problems and Solutions, Line error AM-400 only, 145, Problem Solution

Contents

AM-300/AM-400 Other Countries outside the EU EU Only AM-300 only EU Only Only GREEN-AND-YELLOW Earth BLUENeutral BROWNLive Russian Only Внимание Introduction Printer type LaserCopy speed Maximum copy size Document glass A4 Auto document feeder A4 Resolution Horizontal 8 lines/mm Vertical Scanner type Resolution Scan speedTransmission time Communication method Power requirements Operating temperaturePower consumption Dimensions Important safety information AM-400 only Trademark information Table of Contents Selecting Print Settings Cleaning the Scanning Glasses and RollersProblems and Solutions Messages and Signals Look at the Operation Panel AM-400 Alarm indicator Contrast keyRedial key Stop key Start key Speed keyNumber keys Look at the Operation Panel AM-300 Help key Installation Unpacking ChecklistPoints to keep in mind when setting up About condensation Installation Attaching the trays If you need to move the machine AM-400 Releasing the scannerIf you need to move the machine AM-300 Connecting the power cord Comments Germany Connecting the telephone line cord AM-400 onlyItaly Setting the dial mode AM-400/Russia and Poland only Select the dial modePress Press repeatedly to exit Extension phone AM-400 only/optional Switzerland, Austria France Installing the Toner Cartridge and Drum Cartridge Installing the Toner Cartridge and Drum Cartridge Close the front cover ➊ and then the side cover ➋ Resetting the drum counter Manually resetting the toner counter Press MenuThen Z Or a Repeatedly until the display at right Loading Paper Replace the output tray Installing the Software Minimum system requirements Installing the software Double-click the setup icon Installation Installing the Software Comments Sharpdesk online guide Removing the software Windows→ XP Using the Machine as a Shared Printer on a NetworkConfiguring settings on the print server pc Using the Machine as a Shared Printer on a Network Windows→ Windows→ Me Installation Installing the printer driver on the clients Windows→ Using the Machine as a Shared Printer on a Network Installation Using the Machine as a Shared Printer on a Network Following window will appear. Click Next Entering Your Name and Fax Number AM- 400 only Press Enter After entering the first letter. To clear a mistake, press Z Press Enter Press repeatedly to exit Setting the Date and Time AM-400 only Enter a two-digit number for the day 01 to Example the 5th Press Enter to start the clock Enter the year four digitsExample General Machine Settings Ringer AM-400 onlyPress Russia LOW OFF Alarm volume AM-400 only Auto clear Press Scan and then Menu Key tone off Copy or Scan and then Menu Selecting the display language Making a Copy To select copy modeCopying Using the auto document feeder Making a Copy Maximum original size when using the document glass Enlarge/reduce Selecting Temporary Copy SettingsIf Memory is Full appears Are Text and PHOTO. To change the setting, press Number of CopiesQuality Contrast Sort collating sets of copies Duplex ScanOriginals AM-300 Press To select on To turn off Duplex Scan, press AM-400 Permanent Copy Settings Default copy quality settingSelect the default quality setting Press Menu Then Z Copy resolution Select the resolution settingPress Menu Then Z or a 300 DPI 600 DPI Default copy contrast setting Default contrast level Press Enter Press repeatedly to exitUntil the display at right appears Press Press Z To increase Using the Auto Document Feeder Minimum document size Minimum sizeMaximum document size Up to 20 sheets at once Loading the Document Adjust the document guides to the width of your documentOther restrictions Copying onto Envelopes and Cards Copying onto Envelopes and Cards Using the auto document feeder Press a Sending Faxes AM-400 only Sending a Fax Sending Faxes See Selecting Temporary Fax Settings on Speed Dialling Press If you are using the document glass Using the Redial key If the memory becomes full Storing a Number for Speed Dialling Super G3 Stored #01 OK? No SET Speed # YES Press Enter Editing and deleting auto-dial numbers Press Enter Make the desired changes to the name Selecting Temporary Fax Settings Resolution Line Monitor To select Duplex Scan, press Other Fax Transmission Settings Checking and cancelling stored fax jobs Automatic redialling when the line is busy Press Times Recall times for automatic redialling when the line is busy Press Twice Automatic redialling after a line error Example 0 attempts Press repeatedly to exit Press the numeric keys to enterDesired number of recall attempts 0 or Fine Default resolution for faxingPress Select the resolution setting Using an Extension Phone to Send a Fax Default Line Monitor settingPress To select Monitor on or To select Monitor OFF Press to select SEND. Replace the extension phone When you hear the fax tone, pressOn the machine Press Enter To store the destination Select a destination using one of the methods belowBroadcasting Sending a Fax to Multiple Destinations Broadcasting using a Group Key When you are ready to begin transmission, press Storing numbers in a Group Press To select SET Deleting a Group Press To select Clear Timer Transmission Enter the time at which you want the fax to be sent Specify the destination using one of the methods below Cancelling a timer job Selecting the Reception Mode FAX only modeEXT. TEL mode Select the reception mode Using FAX only Mode Changing the number of rings Using EXT. TEL Mode 100If you hear a fax tone, press on the machine Press to select RECEIVE. Replace the extension phone Reception Ratio 101Press Auto to select automatic Reduction, or 100% to select full Substitute Reception to Memory 102 103 Special Fax Functions AM-400 onlyPolling Requesting a Fax Transmission Being Polled Memory Polling 104 Clearing a memory polling document 105 Cancelling a print job PrintingPrinting a Document From an Application 106 Preferences Sharp AM-300/400 Properties in some versions Selecting Print Settings107 Select the Paper Size and Paper Source Setup tab108 Advanced tab 109 110 Printing on Envelopes and Cards 111 112 113 ScanningScanning From a Twain Application Scanning From a Twain Application 114 115 116 Scanning From a WIA Application Windows XP/Me only 117Place the original on the document glass Start your WIA-compliant application on your computer 118 Click the File menu and select From Scanner or Camera 119 Scanners and Cameras Scanning From the Scanner Wizard Windows XP/Me only120 Scanning From the Operation Panel 121 Selecting Button Manager to handle scanner events 122Cameras Sharp AM-300/400 Properties appear. Click on the Events tab 123 124 Control Panel, double-clickScanners and CamerasSend to this application, select Sharp Button Manager Double-clickScanners and Cameras Use this program for this action 125Actions field, select Prompt for which program to run 126 To select scan modeScanning a document from the operation panel Configuring Button Manager settings 127 128 When FAX is selected as the application 129 When OCR is selected as the application 130 When Filing is selected as the application 131 Printing Lists AM-400 only Activity List132 Press Menu and then Z Setup List Timer ListTelephone Number List Group List Headings in the Transaction Report Transaction Report134 Press a number from To select the condition for printing Transaction Report print condition135 Auto print-out of Activity List 136Press To turn on auto print, or To turn it off Maintenance Cleaning the Scanning Glasses and RollersCleaning the scanning glass in the auto document feeder 137 Cleaning the document glass 138 139 Cleaning the print rollersCleaning the housing Press the side cover release ➊ Cleaning the paper feed roller140 Replacing the Toner Cartridge 141 Continue from on page 22 to install the new toner cartridge Replacing the Drum CartridgeViewing the total number of pages printed 142 Replacing the drum cartridge 143 144 Troubleshooting Problems and SolutionsLine error AM-400 only Problem Solution Dialling and fax transmission problems AM-400 only 146 Fax reception problems AM-400 only 147 Copying problems 148 General problems 149 150 Messages and SignalsDisplay messages 151 Memory is Full Audible signals AM-400 only 152 153 Clearing Paper JamsClearing a jammed document 154 Clearing jammed paper 155 156 Index 157 Index 158 Luokan 1 Laserlaite Klass 1 Laserapparat Output Power Via Lampedusa 13, 20141 Milano, Italia Telefono +39 Sharp House, Thorp Road, Newton Heath, Manchester, M40 5BELangenwiesenstrasse 7, 8108 Dällikon, Switzerland Phone 01