General problems, 149 | Sharp AM-300 instruction

Problems and Solutions

General problems

Problem		Solution

Nothing appears in the	•	Make sure the power cord is properly plugged into a
display.		power outlet.
	•	Connect another electrical appliance to the outlet to
		see if it has power.

The machine does not	•	If a beep sound is not made when you press the keys,
respond when you press		unplug the power cord, wait at least 5 seconds, and
any of its keys.		then plug it in again.

Automatic document	•	Check the size and weight of the document (see page
feeding does not work .		65).

Dots appear at regular	•	The drum cartridge may be damaged. Replace the
intervals on printed output.		drum cartridge.

The machine makes an	•	Unplug the power cord immediately and make sure
abnormal grating sound		that the scanner lock has been released (see page
when the power cord is		15).
plugged in.

Characters or parts of the	•	Remove the drum cartridge as explained on page 143
image are missing from		and wipe the surface of the drum (the green cylinder)
printed output.		with a dry cotton swab. If print quality does not
		improve after wiping with a dry cotton swab, you can
		try moistening the swab with isopropyl alcohol or
		ethanol. However, do not moisten the swab with
		isopropyl alcohol or ethanol unless absolutely
		necessary, as this may cause stains or smears to
		appear on the first pages printed after cleaning and
		the stains may never completely disappear.

The paper plate is up,	•	Remove any paper that remains in the paper tray and
preventing paper from		then replace and remove the output tray. This should
being loaded in the paper		cause the paper plate to go down and allow paper to
tray.		be loaded.

10. Trouble- shooting

149

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Sharp AM-300 manual General problems, 149

Contents

AM-300/AM-400 Other Countries outside the EU EU Only AM-300 only EU Only Only GREEN-AND-YELLOW Earth BLUENeutral BROWNLive Russian Only Внимание Introduction Printer type LaserCopy speed Maximum copy size Document glass A4 Auto document feeder A4 Resolution Horizontal 8 lines/mm Vertical Scanner type Resolution Scan speedTransmission time Communication method Power requirements Operating temperaturePower consumption Dimensions Important safety information AM-400 only Trademark information Table of Contents Selecting Print Settings Cleaning the Scanning Glasses and RollersProblems and Solutions Messages and Signals Look at the Operation Panel AM-400 Alarm indicator Contrast keyRedial key Stop key Speed key Number keysStart key Look at the Operation Panel AM-300 Help key Installation Unpacking ChecklistPoints to keep in mind when setting up About condensation Installation Attaching the trays Releasing the scanner If you need to move the machine AM-300If you need to move the machine AM-400 Connecting the power cord Comments Connecting the telephone line cord AM-400 only ItalyGermany Setting the dial mode AM-400/Russia and Poland only Select the dial modePress Press repeatedly to exit Extension phone AM-400 only/optional Switzerland, Austria France Installing the Toner Cartridge and Drum Cartridge Installing the Toner Cartridge and Drum Cartridge Close the front cover ➊ and then the side cover ➋ Resetting the drum counter Manually resetting the toner counter Press MenuThen Z Or a Repeatedly until the display at right Loading Paper Replace the output tray Installing the Software Minimum system requirements Installing the software Double-click the setup icon Installation Installing the Software Comments Sharpdesk online guide Removing the software Using the Machine as a Shared Printer on a Network Configuring settings on the print server pcWindows→ XP Using the Machine as a Shared Printer on a Network Windows→ Windows→ Me Installation Installing the printer driver on the clients Windows→ Using the Machine as a Shared Printer on a Network Installation Using the Machine as a Shared Printer on a Network Following window will appear. Click Next Entering Your Name and Fax Number AM- 400 only Press Enter After entering the first letter. To clear a mistake, press Z Press Enter Press repeatedly to exit Setting the Date and Time AM-400 only Enter a two-digit number for the day 01 to Example the 5th Enter the year four digits ExamplePress Enter to start the clock General Machine Settings Ringer AM-400 onlyPress Russia LOW OFF Alarm volume AM-400 only Auto clear Press Scan and then Menu Key tone off Copy or Scan and then Menu Selecting the display language To select copy mode CopyingMaking a Copy Using the auto document feeder Making a Copy Maximum original size when using the document glass Selecting Temporary Copy Settings If Memory is Full appearsEnlarge/reduce Are Text and PHOTO. To change the setting, press Number of CopiesQuality Contrast Sort collating sets of copies Duplex ScanOriginals AM-300 Press To select on To turn off Duplex Scan, press AM-400 Permanent Copy Settings Default copy quality settingSelect the default quality setting Press Menu Then Z Copy resolution Select the resolution settingPress Menu Then Z or a 300 DPI 600 DPI Default copy contrast setting Default contrast level Press Enter Press repeatedly to exitUntil the display at right appears Press Press Z To increase Using the Auto Document Feeder Minimum document size Minimum sizeMaximum document size Up to 20 sheets at once Adjust the document guides to the width of your document Other restrictionsLoading the Document Copying onto Envelopes and Cards Copying onto Envelopes and Cards Using the auto document feeder Press a Sending Faxes AM-400 only Sending a Fax Sending Faxes See Selecting Temporary Fax Settings on Speed Dialling Press If you are using the document glass Using the Redial key If the memory becomes full Storing a Number for Speed Dialling Super G3 Stored #01 OK? No SET Speed # YES Press Enter Editing and deleting auto-dial numbers Press Enter Make the desired changes to the name Selecting Temporary Fax Settings Resolution Line Monitor To select Duplex Scan, press Other Fax Transmission Settings Checking and cancelling stored fax jobs Automatic redialling when the line is busy Press Times Recall times for automatic redialling when the line is busy Press Twice Automatic redialling after a line error Press the numeric keys to enter Desired number of recall attempts 0 orExample 0 attempts Press repeatedly to exit Default resolution for faxing Press Select the resolution settingFine Using an Extension Phone to Send a Fax Default Line Monitor settingPress To select Monitor on or To select Monitor OFF When you hear the fax tone, press On the machinePress to select SEND. Replace the extension phone Select a destination using one of the methods below Broadcasting Sending a Fax to Multiple DestinationsPress Enter To store the destination Broadcasting using a Group Key When you are ready to begin transmission, press Storing numbers in a Group Press To select SET Deleting a Group Press To select Clear Timer Transmission Enter the time at which you want the fax to be sent Specify the destination using one of the methods below Cancelling a timer job Selecting the Reception Mode FAX only modeEXT. TEL mode Select the reception mode Using FAX only Mode Changing the number of rings Using EXT. TEL Mode 100If you hear a fax tone, press on the machine Press to select RECEIVE. Replace the extension phone Reception Ratio 101Press Auto to select automatic Reduction, or 100% to select full Substitute Reception to Memory 102 Special Fax Functions AM-400 only Polling Requesting a Fax Transmission103 Being Polled Memory Polling 104 Clearing a memory polling document 105 Cancelling a print job PrintingPrinting a Document From an Application 106 Selecting Print Settings 107Preferences Sharp AM-300/400 Properties in some versions Setup tab 108Select the Paper Size and Paper Source Advanced tab 109 110 Printing on Envelopes and Cards 111 112 Scanning Scanning From a Twain Application113 Scanning From a Twain Application 114 115 116 Scanning From a WIA Application Windows XP/Me only 117Place the original on the document glass Start your WIA-compliant application on your computer 118 Click the File menu and select From Scanner or Camera 119 Scanning From the Scanner Wizard Windows XP/Me only 120Scanners and Cameras Scanning From the Operation Panel 121 Selecting Button Manager to handle scanner events 122Cameras Sharp AM-300/400 Properties appear. Click on the Events tab 123 124 Control Panel, double-clickScanners and CamerasSend to this application, select Sharp Button Manager Double-clickScanners and Cameras 125 Actions field, select Prompt for which program to runUse this program for this action To select scan mode Scanning a document from the operation panel126 Configuring Button Manager settings 127 128 When FAX is selected as the application 129 When OCR is selected as the application 130 When Filing is selected as the application 131 Printing Lists AM-400 only Activity List132 Press Menu and then Z Setup List Timer ListTelephone Number List Group List Transaction Report 134Headings in the Transaction Report Transaction Report print condition 135Press a number from To select the condition for printing Auto print-out of Activity List 136Press To turn on auto print, or To turn it off Maintenance Cleaning the Scanning Glasses and RollersCleaning the scanning glass in the auto document feeder 137 Cleaning the document glass 138 Cleaning the print rollers Cleaning the housing139 Cleaning the paper feed roller 140Press the side cover release ➊ Replacing the Toner Cartridge 141 Continue from on page 22 to install the new toner cartridge Replacing the Drum CartridgeViewing the total number of pages printed 142 Replacing the drum cartridge 143 144 Troubleshooting Problems and SolutionsLine error AM-400 only Problem Solution Dialling and fax transmission problems AM-400 only 146 Fax reception problems AM-400 only 147 Copying problems 148 General problems 149 Messages and Signals Display messages150 151 Memory is Full Audible signals AM-400 only 152 Clearing Paper Jams Clearing a jammed document153 154 Clearing jammed paper 155 156 Index 157 Index 158 Luokan 1 Laserlaite Klass 1 Laserapparat Output Power Sharp House, Thorp Road, Newton Heath, Manchester, M40 5BE Langenwiesenstrasse 7, 8108 Dällikon, Switzerland Phone 01Via Lampedusa 13, 20141 Milano, Italia Telefono +39