TROUBLESHOOTING TIPS
SYMPTOM | POSSIBLE PROBLEM | SOLUTION |
Can’t insert | Some of the pins are bent. | Try to gently straighten the pins with tweezers or very small pliers. If this |
the wired |
| does not work, contact the Altec Lansing Consumer Support Department |
controller’s DIN |
| for further instructions. |
connector into |
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the subwoofer. |
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No LEDs are lit. | Power isn’t turned on. | Press the Power button on the wired controller. |
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| Power adapter isn’t connected to the wall outlet | Disconnect and then reconnect the power adapter to both the wall outlet |
| and subwoofer. | and the subwoofer. |
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| Surge protector (if used) isn’t powered on. | If the power adapter is plugged into a surge protector, make sure the |
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| surge protector is switched on. |
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| Wired controller isn’t connected to the subwoofer. | Connect the wired controller to the subwoofer. |
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| Wall outlet not functioning. | Plug another device into the same jack on the wall outlet to ensure the |
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| outlet is working. |
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Controller | DIN connector not inserted in subwoofer jack. | Verify that the |
doesn’t work. |
| connector jack on the subwoofer. |
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| Ensure the pins are aligned between the plug and jack. |
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| Remember, the arrow should be facing up. |
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No sound from | Power isn’t turned on. | Verify that the subwoofer’s AC power cord is plugged into both the wall |
one or more |
| outlet and subwoofer. |
speakers. |
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| Verify that the Power button has been pressed and that an EQ LED | |
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| is illuminated. |
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| Volume is set too low. | Turn the rotary knob to the right to raise the system master volume. |
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| Check volume level on the video gaming system or alternate audio source |
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| device, and set at |
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| Audio cable isn’t connected to audio source. | Connect audio cable from the audio source. Check plug connections on |
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| both the subwoofer and audio source. Make sure these signal cables are |
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| inserted firmly into the correct jacks. |
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| Audio cable is connected to wrong output on | Make sure that a cable connects the output jacks on the audio source to |
| audio source. | the input jacks on the XA3051’s subwoofer. |
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| Problem with audio source device. | Test the speakers with another audio source. |
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Crackling sound | Bad connection. | Check all cables. Make sure they are connected to the |
from speakers. |
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| Problem with your audio source device. | Test the speakers using another audio source (e.g., VCR, DVD, portable CD |
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| player, cassette player or FM radio). |
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Sound is | Volume level set too high. | Decrease the volume level on your XA3051’s wired controller or the |
distorted. |
| volume level on your audio source (if possible). |
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| Sound source is distorted. | Try a different sound source like a music CD. |
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Radio | Too close to a radio tower. | Move your speakers to see if the interference goes away. If not, you |
interference. |
| may be able to purchase a shielded stereo cable from your local |
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| electronics shop. |
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SYMPTOM | POSSIBLE PROBLEM | SOLUTION | |
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No sound from | Subwoofer volume set too low. | Adjust the bass level on the wired digital controller or subwoofer. | |
subwoofer. |
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Sound source has little | Try a game, movie or song — anything with more prominent bass levels. | ||
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Low hum from | The AC in your house is at 60 cycles per | Some low hum may be detected when your speaker system is powered on | |
subwoofer. | second, which is within the audio frequency | without an audio source playing, or when the volume is set at an | |
| of the subwoofer. | extremely low level. | |
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Loud hum from | Bad connection. | If you are using a surge protector with your XA3051 speaker system, | |
subwoofer. |
| disconnect and plug the power adapter directly into an AC wall outlet. | |
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| Move your cables. Check to ensure they are making a clear connection. | |
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| Volume on your audio source device set too high. | Disconnect your stereo cable from the audio source. If the loud hum goes | |
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| away, lower the volume on the audio source. | |
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Not enough bass | Bass setting is too low. | Adjust the bass level on the wired digital controller or subwoofer. | |
from subwoofer. |
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Bad connection. | Verify that all cables are connected properly and are making a | ||
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| clear connection. | |
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Too much bass | Bass setting is too high. | Decrease the bass level on the wired digital controller or subwoofer. | |
from subwoofer. |
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Distorted | Subwoofer too close to monitor/TV. | Because the subwoofer IS NOT magnetically shielded, it may cause | |
monitor/TV. |
| distortion if it is placed too close to your monitor/TV. Move the subwoofer | |
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| so it’s at least 2 feet from your monitor/TV. | |
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