Dolby Laboratories DVD Player manual Troubleshooting, Symptom Common Remedy

Troubleshooting

Before requesting service for the DVD player, check the chart below for a possible cause of the problem you are experiencing. Some simple checkups or a minor adjustment on your part may eliminate the problem and restore proper operation.

SYMPTOM (COMMON)	REMEDY
No power.	• Insert the power plug securely into the power outlet.
	• Check if the ON/OFF button on the front of the player is set to on.
	• Check if no power at the AC outlet by plugging in another appliance for a test.
The player does not start playback when	• Condensation has formed: wait about 1 to 2 hours to allow the player to dry out.
PLAY is pressed.	• This player cannot play discs other than DVDs, video CDs and audio CDs.
	• Check if the disc is defective by trying another disc.
	• Check the region (local) code.
The player starts playback but stops	• The disc may be dirty and may require cleaning.
immediately.	• Ensure that the disc is installed with the label side up.
No picture.	• Ensure that the equipment is connected properly.
	• Ensure that the input setting for the TV is “Video”.
	• Check if the TV is on.
	• Select the same channel and source on the TV as on the player.
No sound.	• Ensure that the equipment is connected properly.
	• If using a HiFi amplifier, try another sound source.
	• Check the Audio Output Setting menu to make sure that Analog Output is selected.
Distorted sound.	• Ensure that the input settings for the TV and stereo system are proper.
	• No sound is heard during still picture (pause) or slow-motion playback.
No audio at Digital Output.	• Check the digital connections.
	• Check the settings menu to make sure that the digital output is set to on.
	• Check if the audio format of the selected audio language matches your receiver capabilities.
Distorted picture.	• Check the disc for fingerprints and clean with a soft cloth, wiping from center to edge.
	• Sometimes a small amount of picture distortion may appear. This is not a malfunction.
Completely distorted picture or no color in	• The disc format is not according to the TV-set used (PAL/NTSC).
picture.
Picture is distorted during rapid advance or	• The picture will be somewhat distorted at times: this is normal.
rapid reverse.

No rapid advance (or rapid reverse) playback. • Some discs may have sections which prohibit rapid advance (or rapid reverse).

No 4:3 (16:9) picture.	• Choose the correct setup “TV DISPLAY” item which matches the TV set used.
No operations perform with the remote	• Check the batteries are installed with the correct polarities (+ and –).
control.	• The batteries are depleted: replace them with new ones.
	• Point the remote control unit at the remote control signal sensor and operate.
	• Operate the remote control unit at a distance of not more than 7 meters from the remote control signal sensor.
	• Remove the obstacles between the remote control unit and remote control signal sensor.
No key operation (by the DVD player and/	• Turn the unit off and then back to on. Alternatively, turn off the unit, disconnect the AC power cord and then
or the remote control) is effective.	re-connect it. (The player may not be operating properly due to lightning, static electricity or some other
	external factor.)

For Your Reference

SYMPTOM [DVD] REMEDY

PLAY does not start playback even when • This may be a result of the parental lock function that has been set. Confirm the “PARENTAL” setup. title is selected.

Audio soundtrack and/or subtitle language is not the one selected at the initial settings.

•If the audio soundtrack and/or subtitle language does not exist on the disc, the language selected at the initial settings will not be seen/heard.

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