Bose 3.2.1 Series II, 3.2.1 GS Series II manual Troubleshooting table

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Troubleshooting

Troubleshooting table

Problem	What to do

System doesn’t do	• Make sure the unit is turned on. Try pressing the remote On-Offbutton and the media
anything		center On-Offbutton.
	• Make sure the power cord is inserted securely into the Acoustimass® module and plugged
		firmly into an operating AC wall outlet.
	• Be sure to select a source (CD/DVD, AM/FM, etc.).
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself. After reconnecting the power cord, wait for the
		message, “BOSE 3•2•1” to appear on the media center display.

Disc won’t eject	• Turn off the unit.
	• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
		nect it. This allows the unit to reset itself.
	• Before powering on, press and hold Eject on the media center.

No sound	•	Increase the volume.
	• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
		trol to unmute the sound.
	• Make sure the Acoustimass module cable and speaker cable are firmly seated in their
		respective jacks and the multi-pin connector on the other end is firmly seated in the
		Acoustimass module jack.
	•	Check speaker connections.
	• Turn the media center off for 10 seconds, then on again, to restore communication
		between the media center and the speakers.
	• Check the connections for any external audio devices. Be sure to select the correct source
		for the desired input.
	• Be sure the disc is placed correctly, label-side up, in the CD tray.
	• Connect the FM and AM antennas.
	• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
		This allows the unit to reset itself.
	• If you are using an optical digital audio connection, make sure that the optical jack is cor-
		rectly assigned in the System menu.
	• Make sure the volume is turned up on the TV.
	• Check input level settings for each connected device in the System menu.

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Contents Owner’s Guide Safety Information Contents TV, CBL-SAT, and AUX settings menu Selecting compatible discs IntroductionBefore you begin Check for region code compatibilityGlossary of terms Limited warranty For your recordsSystem Setup UnpackingSelecting locations for your 321 Series II system components Placing the media centerPlacing the speakers Placing the Acoustimass module Connecting the Acoustimass module to the media center Connecting the speakers to the Acoustimass moduleMaking system connections Right Left Connecting the supplied antennas Connecting cable FM radioConnecting your TV to the media center Making audio connectionsMaking composite video connections Connecting your TV and VCR to the media center If your TV has audio output jacksIf your TV does not have audio output jacks Advanced setup options VCR considerationsMaking S-video connections higher quality video Making component video connections highest quality video Important for Component Video UsersConnecting digital audio devices VCR Connecting a game console Installing the remote control batteries Connecting the power cord Checking your system setup Check the following before you continueSystem Controls and Indicators Remote controlSystem Controls and Indicators System Controls and Indicators Display indicators Media centerControl panel Playing video DVDs OperationTurning your system on and off Before you play your first DVDRestricting access to video DVDs Basic DVD operationsPlaying audio CDs Basic CD operationsTuning to a station Storing stations as presetsListening to FM/AM radio Using the sleep timer Erasing a presetPlaying other sources Setting up your remote to control other audio/video devices Controlling Other Audio DevicesDirect entry of a device code Searching for a device code Controlling Other Audio Devices Changing channel selection control Verifying an entered device codeChanging Source Settings Using the settings menusTo view the settings menus To make changes in the settings menus FM/AM settings menu CD settings menuDVD settings menu TV, CBL-SAT, and AUX settings menu Using the System menu Changing System OptionsTo view the System menu To change system options Audio options Audio options affect the way the system sounds in your homeVideo options Video options affect the way the picture looks on your TVMedia center options Media Center system optionsRemote control options Remote Control system optionsSetting a password and restriction level DVD Lock optionsMotion Picture Association of America Mpaa rating system MpaaCleaning the speakers CleaningCleaning the media center Cleaning discsReplacing the remote control batteries AccessoriesTroubleshooting Troubleshooting tableCustomer service Technical Information Device Codes Cable box device codesSatellite box device codes HTS GOIHDT IrteTV device codes BPL AOCASA BSRGPM GBCGEC HCMMTC MEIMGA NADSBR SEISSS ABS VCR device codesTMK ESCKEC HI-QITV KLHDigital video recorder device codes