Bose 3.2.1 Series II, 3.2.1 GS Series II manual Customer service

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		Troubleshooting


	Problem	What to do

	Sound, but no picture	• Make sure the TV is on.
		• When playing a DVD or other video source, make sure the TV is set to the correct video
		input.

	Remote control is	• Check batteries and their polarity (+ and –). See “Replacing the remote control batteries”
	inconsistent or does not	on page 53.
	work	• Point the remote control at the media center.

	Radio does not work	• Make sure antennas are connected properly.
	or has poor reception	• Move AM antenna at least 20 inches (50 cm) from the media center.
		• Adjust antenna position to improve reception.
		• AM antenna must be upright.
		• Move antennas farther from TV or other electronic equipment.
		• You may be in an area of weak signal coverage.

	DVD or CD does not	• Check to see if the Play symbol in the display is lit.
	play	• After pressing the CD/DVD button, wait a few seconds before pressing Play.
		• Make sure the disc is properly inserted (label-side up).
		• Eject the disc and try loading it again.
		• There may be dirt or dust on the disc. Clean the disc. See “Cleaning discs” on page 52.
		• The disc may be defective. Try another disc.
		• Make sure region codes for both the DVD and player match. See “Check for region code
		compatibility” page 5.

	FM sound is distorted	• Adjust antenna position to reduce interference.

	Sound is distorted	• Make sure speaker cables are not damaged and the connections are secure.
		• Reduce the output level from any external audio devices connected to the music center.
		• Reduce the input level setting for the connected device in the system menu.

	Picture is black and	• Check the video cable connections.
	white or rolling	• Check the Video Format setting and change to appropriate setting (NTSC or PAL).
		See “Video options” on page 47.

	You forgot your	• Enter the password 2673 to access the parental controls and create a new password.
	password

Customer service

For additional help in solving problems, contact Bose® Customer Service. Refer to the address list included in the carton.

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Contents Owner’s Guide Safety Information Contents TV, CBL-SAT, and AUX settings menu Check for region code compatibility IntroductionBefore you begin Selecting compatible discsGlossary of terms For your records Limited warrantyUnpacking System SetupPlacing the media center Selecting locations for your 321 Series II system componentsPlacing the speakers Placing the Acoustimass module Connecting the speakers to the Acoustimass module Connecting the Acoustimass module to the media centerMaking system connections Right Left Connecting cable FM radio Connecting the supplied antennasMaking audio connections Connecting your TV to the media centerMaking composite video connections If your TV has audio output jacks Connecting your TV and VCR to the media centerIf your TV does not have audio output jacks VCR considerations Advanced setup optionsMaking S-video connections higher quality video Important for Component Video Users Making component video connections highest quality videoConnecting digital audio devices VCR Connecting a game console Installing the remote control batteries Connecting the power cord Check the following before you continue Checking your system setupRemote control System Controls and IndicatorsSystem Controls and Indicators System Controls and Indicators Media center Display indicatorsControl panel Before you play your first DVD OperationTurning your system on and off Playing video DVDsBasic DVD operations Restricting access to video DVDsBasic CD operations Playing audio CDsStoring stations as presets Tuning to a stationListening to FM/AM radio Erasing a preset Using the sleep timerPlaying other sources Controlling Other Audio Devices Setting up your remote to control other audio/video devicesDirect entry of a device code Searching for a device code Controlling Other Audio Devices Verifying an entered device code Changing channel selection controlUsing the settings menus Changing Source SettingsTo view the settings menus To make changes in the settings menus CD settings menu FM/AM settings menuDVD settings menu TV, CBL-SAT, and AUX settings menu Changing System Options Using the System menuTo view the System menu To change system options Audio options affect the way the system sounds in your home Audio optionsVideo options affect the way the picture looks on your TV Video optionsMedia Center system options Media center optionsRemote Control system options Remote control optionsDVD Lock options Setting a password and restriction levelMpaa Motion Picture Association of America Mpaa rating systemCleaning discs CleaningCleaning the media center Cleaning the speakersAccessories Replacing the remote control batteriesTroubleshooting table TroubleshootingCustomer service Technical Information Cable box device codes Device CodesSatellite box device codes Irte GOIHDT HTSTV device codes BSR AOCASA BPLHCM GBCGEC GPMNAD MEIMGA MTCSEI SBRSSS ESC VCR device codesTMK ABSKLH HI-QITV KECDigital video recorder device codes