iHome iP11 manual Trouble Shooting, Symptom Possible Problem Solution

Trouble Shooting

Symptom	Possible Problem	Solution
Unit doesn’t respond	AC adaptor isn’t plugged to a wall outlet or	Plug the AC adaptor into a wall outlet and plug the connector into
(no power)	the connector is not plugged into the power	the power supply jack on the unit
	supply jack on the back of the unit
	Wall outlet is not functioning	Plug another device into the same outlet to confirm the outlet is working
iPhone/iPod cannot	Using no or wrong iPhone/iPod insert	Make sure the dock insert is the proper fit for your iPhone/iPod
dock properly
	iPhone/iPod is not installed properly	Remove your iPhone/iPod from the connector and check for
		any obstruction on the connectors in the dock and on your
		iPhone/iPod. Then reseat it in the dock.
iPhone/iPod does	iPhone/iPod is not installed properly	Remove your iPhone/iPod from the connector and check for
not respond to the		any obstruction on the connectors in the dock and on your
unit		iPhone/iPod. Then reseat it in the dock.
	Your iPhone/iPod software is too old	Upgrade software on your iPhone/iPod via iTunes
	iPhone/iPod is locked up	Please make sure your iPhone/iPod is working properly before
		docking it to the unit. Please refer to your iPhone/iPod manual
		for details on iPhone/iPod operation.
	Using 1st or 2nd generation iPod or other device	iP11 cannot control those iPods or other devices.
iPhone/iPod didn’t	iPhone/iPod is not installed properly	Remove your iPhone/iPod from the connector and check for
charge up		any obstruction on the connectors in the dock and on your
		iPhone/iPod. Then reseat it in the dock.
	iPhone/iPod is locked up/frozen	Please make sure your iPhone/iPod is working properly before
	iPhone/iPod battery has problem	docking it to the unit. Please refer to your iPhone/iPod manual
		for details.
Sound is distorted	Volume level is set too high	Decrease the volume. Turn off EXB bass effect
	Sound source is distorted	If iPhone/iPod original sound source is poor quality, distortion
		and noise are easily noticed with high-power speakers.
		Try a different audio source such as a music CD.

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