Troubleshooting Guide Limited Warranty For US

Troubleshooting Guide

Limited Warranty (For US)

Trouble	Checks and Adjustments
No power to external drive	•	Check all connections. See page 4.
	•	Make sure computer is turned on and plugged into an operat-
	ing outlet.
Player does not operate	•	Batteries may be weak. Install new batteries.
	•	Remove batteries and hold down one or more buttons for
	several seconds to drain the microprocessor inside the player to
	reset it. Reinstall the batteries and try player again.

What your warranty covers:

* Any defect in materials or workmanship.

For how long after your purchase:

* 90 days - Unit exchange, which includes

parts and labor.

* 91 days to 1 year - Unit exchange, which

*If after going through the troubleshooting EN screens, you determine that your player requires service, contact us at 317-415-4391.

You must contact us to obtain a RA for a service exchange. No returns will be accept- ed without the RA number.

Option I:

CompactFlash card will not play or you cannot insert it all the way into the player

•Make sure card is inserted correctly into player--top facing in and front facing the front of player. Do not force.

•Card is not encoded with compatible audio format (MP3, G2, or other compatible format).

•Card may be damaged.

•Card may need to be defragmented (or reformatted--this will erase all data on the card).

includes parts only; you pay the labor.

* The warranty for rental units begins with

the first rental or 45 days from date of ship-

ment to the rental firm, whichever comes

first.

1.	Provide your Discover, MasterCard or Visa
account number and expiration date to
your phone representative. This is for secu-
rity purposes only and your account will not
be charged at this time.
2.	We will send you a replacement unit.
3.	If you return the unit to us within 14 days

Player repeats same track	•	Repeat play is turned on. Press MODE to change the play
or all tracks	mode.
Player plays tracks in ran-	•	Shuffle play is turned on. Press MODE to change the play
dom order	mode.
	•	Program play is turned on. Press MODE to change the play
	mode.
Player plays audio with DSP	•	Press DSP to change the DSP mode. Make sure equalizer is set
sound	to your preferences.
Player pauses during play	•	Press PLAY to resume playback.
Long delay between songs	•	May be alternating between MP3 and other formats. Try
	grouping songs by format, and then transfer the files.
Songs not in same order as	•	Songs are listed in order they were transferred to
CD	CompactFlash card.

Audio distorted at high vol-	•	In equalizer mode, reduce the BASS gain.
ume	• Switch from BASS BOOST mode.
	•	Reduce volume.
Player displays "Config File	•	Transfer files to CompactFlash card using MusicMatch Jukebox
Not Found"	or RealJukebox software.
Poor radio reception	•	Ensure headphones are plugged in the plug.
	•	Straighten the headphone cord and re-orient the cable
	•	Turn off nearby electrical appliances, such as hair dryer, vaccu-
	um cleaner, microwave, flurescent lights.
	•	Press PLAY to switch to FM mono.
Radio auto search does not	•	Move to another area for stronger signal reception
stop

What we will do:

* During the initial 90 days:

Exchange the defective portion of your Player with a new or, at our option, refur- bished unit.

*After the 90 days and within one year: Exchange the defective portion of your Player with a new or, at our option, refur- bished unit.

We will charge you a flat exchange cost to replace a defective player. This charge cov- ers the labor cost for its repair.

How you get service:

*Contact us on the Internet at www.lyrazone.com and have your unit's date of purchase and model/serial number ready. The model/serial number information is on the back of your Player.

*Self diagnostic screens will allow you to troubleshoot your problem over the Internet.

from the date you were provided a RA

number, only items not covered by warranty

will be charged to your account. If your

unit is not received within 14 days, the sug-

gested retail value of the Player will be

charged to your credit card. This amount

will be credited, less a $10 handling fee, if

the unit is subsequently received.

4. Ship your defective unit back to us using

the replacement unit's carton. Shipping

instructions will be included on the carton

along with your RA number which will

allow you to easily ship the unit back to us.

Make sure you insure your shipment in case

of damage or loss. Include with the ship-

ment:

* Evidence of purchase date such as a bill of

sale.

* A brief note describing your Player prob-

lem.

* Your name, address and phone number.

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