Troubleshooting
Troubleshooting
Use this chart to solve minor installation and operation problems.
Problem and/or Possible Cause
Solution
UPS will not turn on
The battery is not connected properly. | Check that the battery connector is fully engaged. | |
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| Press the Test button once to |
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Test button not pushed. |
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The UPS is not connected to utility | Check that the UPS is properly connected to utility power. | |
power supply. |
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UPS will not turn off |
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The UPS is experiencing an internal fault
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
UPS beeps occasionally
Normal UPS operation when running on battery.
None: The UPS is protecting the connected equipment. Press the Test button to silence this alarm.
UPS is not providing expected backup time
The UPS battery(s) are weak due to a recent power outage or battery(s) are near the end of their service life.
Charge the battery(s). Batteries require recharging after extended outages. Batteries can wear faster when put into service often or when operated at elevated temperatures. If the battery(s) are near the end of their service life, consider replacing the battery(s) even if the replace battery LED is not yet illuminated.
Left half, Right half, or Center section of front panel is flashing
The UPS is experiencing an internal fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
All LEDs are illuminated and the UPS emits a constant beeping
The UPS is experiencing an internal fault.
Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately.
Front panel LEDs flash sequentially
The UPS has been shut down remotely through software or an optional accessory card.
None: The UPS will restart automatically when utility power returns.
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