Plantronics WO101 manual Troubleshooting and Common Questions

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9 Troubleshooting and Common Questions

I can’t hear a dial tone at the headset.

I hear static.

Make sure your headset is charged.

Make sure your headset is subscribed to base. See Subscribing a Master Headset on page 15. Press the call control button on your headset.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard.

Fine tune the listening volume with the call control button.

If the volume is still too low, adjust the desk phone listening volume on the base.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base.

The sound is distorted when using my Savi Office system with my desk phone.

Lower the desk phone speaking volume and/or Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the Desk Phone Listening Volume on the base.

Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone.

I hear echo in the headset when using my desk phone.

Adjust the Configuration Switch. The most commonly used position is “A”, which is the default position.

Lower the Desk Phone Listening Volume on the base. For most telephones, the correct setting is position 3.

If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.

Lower the Desk Phone Speaking Volume on the base. For most telephones, the correct setting is position 3.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

People I talk to can hear a buzz in the background.

Move the base further away from your phone.

Base power supply is plugged into a power strip. Plug the power supply into the wall directly.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Call Plantronics at (800) 544-4660 for factory service information or contact us at plantronics.com/support.

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Plantronics Savi User Guide

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Contents Savi Office WO101 Wireless Headset System Welcome Contents Package Contents and Features Savi WH100/WH110 Headset Savi WH100/WH110 Headset FeaturesHL10 Lifter Optional Attaching Charge Cradle to Base Base Set UpConnecting Base to Desk Phone Connecting Power Supply to BaseDocking and Charging the Headset Headset Set UpFitting headset Making a Test Call with Desk Phone Configure and Test CallChecking Configuration If You Do Not Hear a Dial Tone Lifter Set Up OptionalInstalling Lifter For Nortel i2004 Phones Only Additional Parts If RequiredExtender Arm Ringer MicrophoneMaking a Test Call Using Microsoft Office Communicator PC Set UpInstalling USB Cable Placing, Answering, and Ending Calls with Desk Phone Using Your Savi Office Wireless Headset SystemPowering Up Headset With Plantronics Software Without Plantronics Software Switching Between Desk Phone and PC AudioPlacing, Answering, and Ending Calls Other Softphones Mixing Desk Phone and PC AudioHeadsetBase Conferencing In Up to Three Additional HeadsetsMuting the Headset Subscribing a Master HeadsetDesk Phone and PC Talk Buttons Indicator Lights Setting Default Line to Desk Phone or PCSetting the Range Subscription Button Indicator LightTalk Time Checking Headset Battery LevelPlacing the Headset in Sleep Mode Headset Indicator LightSoftphone Support Plantronics Update ManagerPlantronics Software Platform Devices Tab Battery LifeFeature Settings Default Applications Tab Feature Set LockChange Password About Tab Preferences TabHelp for Device Settings Advanced Help for Device Settings BaseCan’t hear a dial tone at the headset Hear static Troubleshooting and Common QuestionsNo audio connection to PC 84157-16

WO101 specifications

The Plantronics WO101 is a sophisticated headset designed for modern communication needs, particularly in professional environments. This device combines comfort, advanced technology, and exceptional audio quality, making it a popular choice for users who rely on headsets for their daily tasks.

One of the standout features of the WO101 is its Bluetooth connectivity, allowing users to pair the headset with various devices including smartphones, tablets, and computers seamlessly. This wireless functionality not only promotes ease of use but also enhances mobility, empowering users to move freely during calls or virtual meetings. The headset boasts a reliable wireless range, ensuring uninterrupted communication even when moving away from the connected device.

Another essential characteristic of the Plantronics WO101 is its superior audio performance. Equipped with high-definition audio processing, the headset delivers crisp, clear sound, which is crucial for both voice clarity and music playback. The noise-cancelling microphone effectively reduces background noise, isolating the user's voice to ensure that conversations are heard without interference. This feature is particularly beneficial in busy office environments or public spaces where noise can be a distraction.

The design of the WO101 is also noteworthy. It is lightweight and ergonomically designed for long-lasting comfort. The adjustable headband and cushioned ear pads allow users to wear the headset for extended periods without discomfort, making it ideal for those who spend long hours on calls. Additionally, the headset features intuitive controls that allow users to adjust volume, mute, and answer calls effortlessly.

Battery life is another impressive aspect of the WO101 headset. With a robust battery system, users can enjoy up to several hours of talk time on a single charge, ensuring productivity throughout the workday. Furthermore, the headset includes a rapid charging capability, so users can get back to their tasks quickly after a brief charging period.

In summary, the Plantronics WO101 headset is a versatile and reliable communication tool that meets the demands of today’s busy professionals. With its advanced Bluetooth technology, superior audio quality, ergonomic design, and impressive battery life, it stands out as an essential accessory for anyone looking to enhance their communication experience. Whether for business calls, virtual meetings, or leisure listening, the WO101 delivers exceptional performance and comfort.
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