After setup, Internet appears to be unavailable

Linksys EA6900 manual After setup, Internet appears to be unavailable, Rebooting your router

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Linksys EA-Series

After setup

The Internet appears to be unavailable

If the Internet has difficulty communicating with your router, the problem may appear as a “Cannot find [Internet address]” message in your web browser. If you know that the Internet address is correct, and if you’ve tried several valid Internet addresses with the same result, the message could mean that there’s a problem with your ISP or modem communicating with your router.

Try the following:

••Make sure that the network and power cables are securely connected.

••Make sure that the power outlet that your router is connected to has power.

••Reboot your router.

••Contact your ISP and ask about outages in your area.

Why would I need to reboot my router? The most common method of troubleshooting your router is to turn off your router’s power, then turn it back on again. Your router can then reload its custom settings, and other devices (such as the modem) will be able to “rediscover” the router and communicate with it. This process is called rebooting.

Rebooting your router

To reboot your router using the power cord:

1.Disconnect the power cord from the router and the modem.

2.Wait 10 seconds, then reconnect the power cord to the modem. Make sure it has power.

3.Wait until the modem’s Online indicator has stopped flashing, or wait two minutes, then reconnect the power cord to the router.

4.Wait until the power indicator stops flashing, then wait two minutes before trying to connect to the Internet from a computer.

Troubleshooting

To reboot your router using Linksys Smart Wi-Fi:

1.Log into Linksys Smart Wi-Fi. (See “How to connect to Linksys Smart Wi- Fi” on page 7.

2.Under Router Settings, click Troubleshooting.

3.Click the Diagnostics tab.

4.Under Reboot, click Reboot.

A confirmation screen opens.

5.Click Yes to confirm. The router reboots. While the router is rebooting, all connected devices will lose their Internet connection.

Linksys Smart Wi-Fi does not open in your web browser

The latest versions of the most common web browsers work with Linksys Smart Wi-Fi. Linksys Smart Wi-Fi works with these web browsers:

••Internet Explorer 8 or higher

••Firefox 8 or higher

••Google Chrome 10 or higher

••Safari 5 (for Mac) or higher

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Contents

User Guide Contents Specifications Product Overview Package contentsFeatures EA6900Top view Home theater readyPort activity indicators Back viewWall-mounting placement Wall-mounting templateWhere to find more help Setting Up BasicsHow to create a home network What is a network?How to install your router To install your routerHow to connect to Linksys Smart Wi-Fi How to configure your routerTo connect to Linksys Smart Wi-Fi How to disable remote access How to connect directly to your routerHow to improve your wireless connection speed To disable remote accessTo change your router’s name and password How to change your network’s name and passwordHow to change your router’s local access password Under Router Settings, click WirelessTo set your router’s time zone How to test your Internet connection speedHow to change your router’s time zone To test your Internet connection speedHow to connect a USB printer How to connect devices to your networkHow to connect a computer to your network To connect a computer to your networkHow to manually connect a network device How to connect other devicesHow to connect a network device using Wi-Fi Protected Setup How to view device details To view network device detailsHow to set parental controls How to set up parental controlsTo set parental controls How to configure your guest network Under Block specific sites, click AddHow to back up your router configuration To set up guest access to your networkUsing widgets How to customize Linksys Smart Wi-FiCustomizing the Device List How to attach a USB drive Using an External DriveOverview How to set up authorized users and shared folders How to use secured folder accessTo enable access to shared folders To access shared folders while on your network How to access shared foldersClick Add User How to set up your router as a media server To configure your router as a media serverTo set up the FTP server How to remotely access storageTo connect an UPnP device to your router’s media server Linksys EA-Series How to manually set up your Internet connection Setting Up AdvancedHow to manually set up your router How to configure basic Internet connection settingsIPv6 Internet connection settings To manually configure your router’s IPv6 settingsHow to get the most out of your dual- band router To reconfigure your wireless networkWireless-N Only 802.11n only Wireless-AC Only How to control access to your networkMixed Wireless-N Only Wireless-G Only Auto 20 MHz or 40 Mhz MHz OnlySetting Up Advanced To change your firewall settings How to improve security using the built-in firewallChanging firewall settings VPN PassthroughTo set IPv6 firewall settings How to set up the Dhcp server on your routerChanging IPv6 firewall settings To configure your router’s Dhcp server settingsHow to set up Dhcp reservation To configure Dhcp reservationTo set up Ddns How to access your network on the InternetHappyBunny.linksysnet.com1024 Click the Internet Settings tab How to clone a MAC addressHow to connect to your corporate office using a VPN To change your VPN passthrough settingsHow to optimize your router for gaming and voice To configure media prioritizationHow to enable Voice over IP on your network Set the maximum Upstream BandwidthTo configure the router for VoIP How to configure UPnPTo configure UPnP How to use a router as an access point To view your new router’s settingsTo add your router to your existing wireless network How to put your new router behind an existing routerTo add your router to an existing router or gateway To share an Internet connection To add another router to share an Internet connectionTo use their DNS To set up a device in the DMZ How to expose a device to the InternetTo extend your network or add wireless capabilities To extend your networkSetting Up Advanced To set up single port forwarding How to set up port forwardingHow to set up port forwarding for a single port Port Forwarding and Port TriggeringHow to set up port forwarding for a range of ports How to set up port forwarding for multiple portsTo set up single port forwarding for multiple ports To set up port range forwarding How to set up port range triggering for online gamingClick Add a new Port Range Forwarding Click Add a new Port Range Triggering Under Router Settings, click Troubleshooting How to back up and restore your router configurationTo back up your router configuration To restore your router configurationHow to upgrade the router’s firmware How to restore factory defaultsHow to check the status of your router How to test your Internet connection How to disable the Ethernet port status lightsTo disable the lights How to configure and use logs To enable and view logsWindows XP Service Pack update TroubleshootingYour router was not successfully set up To install Service PackTo fix the problem on Windows computers To fix the problemMessage Linksys EA-Series Rebooting your router After setupLinksys Smart Wi-Fi does not open in your web browser Internet appears to be unavailableYou cannot access Linksys Smart Wi-Fi All other troubleshooting has been unsuccessfulLinksys EA6900 SpecificationsEnvironmental 8220-01617A00

Linksys EA6900 manual After setup, Internet appears to be unavailable, Rebooting your router