8Solution suggestions for problems
Cause
Explanation / Suggestion
Program cannot be started or selected.
Machine may have switched to | Bring your machine to factory settings by turning | |
self protection mode due to an | ||
the program selection knob. (see, Ending the | ||
infrastructure problem (such as line | ||
program through canceling) | ||
voltage, water pressure, etc.). | ||
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Water in the machine. |
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There may be some water in your |
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machine when you receive it. This is | It is not harmful to your machine. | |
from the quality control process and is | ||
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normal. |
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There is water coming from the bottom of the machine.
| - Make sure that the seals of the water inlet hoses | |
There might be problems with hoses or | are securely fitted. | |
- Tightly attach the drain hose to the tap. | ||
the pump filter. | - Make sure that the pump filter is completely | |
| closed. | |
Machine does not fill with water |
| |
- Tap may be turned off. | - Open the inlet water taps fully. | |
- Water inlet hose might be bent. | - Flatten the water intake hose. | |
- Water inlet filter might be clogged. | - Clean the water intake filter. | |
- The loading door may be ajar. | - Close the loading door. | |
Machine does not discharge water. |
| |
- Water outlet hose might be clogged | - Clean or flatten the hose. | |
or twisted. | ||
- Clean the pump filter. | ||
- Pump filter may be clogged. | ||
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Machine vibrates or shakes.
-Machine feet might not be adjusted.
-Transportation safety bolts might
have not been removed. | - Adjust the machine feet. |
- There may be a small amount of | - Remove the transportation safety bolts. |
laundry in the machine. | - Add more laundry to the machine. |
- The machine may be overloaded | - Reduce the amount of laundry in the machine or |
or the clothes may be distributed | balance the load by hand. |
unevenly. | - Ensure that nothing touches the machine. |
-There machine might be touching a solid surface.
Machine stops shortly after the program starts.
Machine can stop temporarily due to low voltage.
It will resume operating when the voltage is back to the normal level.
The water being taken in is directly discharged.
Improper position of the drain hose.
Connect the water draining hose as described in the operation manual.
No water can be seen in the machine during washing.
This is not a problem. The water level is not visible from the outside of the machine.
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EN