Cisco Systems AIRCAP3702IAK9 Troubleshooting, Using Dhcp Option, Checking the Access Point LED

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11Troubleshooting

If you experience difficulty getting your access point installed and running, look for a solution to your problem in this guide or in additional access point documentation. These, and other documents, are available on Cisco.com.

You can access the Cisco support forum for more troubleshooting tips, at the following URL:

https://supportforums.cisco.com/community/netpro/wireless-mobility

Guidelines for Using Cisco Aironet Lightweight Access Points

Keep these guidelines in mind when you use 3702 series lightweight access points:

•The access point can only communicate with Cisco wireless LAN controllers.

•The access point does not support Wireless Domain Services (WDS) and cannot communicate with WDS devices. However, the controller provides functionality equivalent to WDS when the access point joins it.

•CAPWAP does not support Layer 2. The access point must get an IP address and discover the controller using Layer 3, DHCP, DNS, or IP subnet broadcast.

•The access point console port is enabled for monitoring and debug purposes. All configuration commands are disabled when the access point is connected to a controller.

Using DHCP Option 43

You can use DHCP Option 43 to provide a list of controller IP addresses to the access points, enabling them to find and join a controller. For additional information, refer to the “Configuring DHCP Option 43 and DHCP Option 60” section on page 39.

Checking the Access Point LED

The location of the access point status LED is shown in Figure 5.

Note Regarding LED status colors: it is expected that there will be small variations in color intensity and hue from unit to unit. This is within the normal range of the LED manufacturer’s specifications and is not a defect.

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Contents Cisco Aironet 3700 Series Access Points Created November, 2013 About this Guide Introduction to the Access PointImportant Safety Instructions Safety Instructions20A. Statement Unpacking ConfigurationsExternal Antennas Regulatory Domains Internal AntennasCountries Supported Access Point Ports and Connections top-3702E Model Access Point Ports and ConnectorsAccess Point LED Indicator top-3702I Model Controller Discovery Process Configuring the Access PointPreparing the Access Point Performing a Pre-Installation Configuration Installation SummaryController Layer 3 devices Cisco Aironet access points Pre-Installation Configuration SetupPage Deploying the Access Point on the Wireless Network Mounting the Access PointInstalling a Module Installing Modules345379 345380 Using Dhcp Option TroubleshootingChecking the Access Point LED LED LED Show ap join stats detailed ap base radio MAC address Troubleshooting the Access Point Join ProcessPage Declarations of Conformity and Regulatory Information Page Vcci Statement for Japan 03-6434-6500 Industry Canada Canadian Compliance Statement Statement 371-Power Cable and AC AdapterFrench Translation Access Point Models Page Page Generic Discussion on RF Exposure Declaration of Conformity for RF ExposureThis Device Meets FCC Guidelines for Exposure to Radio Waves Additional Information on RF Exposure Chinese Translation English Translation Portuguese Translation Operation of Cisco Aironet Access Points in BrazilDeclaration of Conformity Statements Configuring Dhcp Option 43 and Dhcp OptionType + Length + Value Category Specification Access Point SpecificationsPage Page Cisco Systems, Inc
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