Cisco Systems 520 manual Problems During First Startup, Symptom Problem Solutions

Chapter 5 Troubleshooting

Problems During First Startup

Problems During First Startup

Table 5-1lists problems that could occur the first time you turn on the router.

Table 5-1	Problems During First Startup
Symptom		Problem		Solutions
All LEDs, including		No power to router.		Perform the following tasks in the order given:
SYS PWR LED, are				1.	Check that the power switch is set to ON.
off.
				2.	Check that all connections to and from the power supply are
					secure.
				3.	Check that the power outlet has power.
				4.	If the problem continues, the power supply could be faulty.
					Contact your Cisco reseller.
No connection to		A cable-related problem:		Perform the following tasks in the order given:
modem or to Ethernet		•	Improperly connected	1.	Check that you have cabled the device correctly. Review the
switch. (WAN FE4
			cable.		instructions in Chapter 4, “Router Installation.”
LED is off.)
		•	Damaged cable.	2.	Check that the connectors at both ends of the cable are securely
					seated.
				3.	Check whether the cable is physically damaged. If it is damaged,
					order another cable from Cisco, or replace it with a similar cable.
No connection to		A cable-related problem:		Perform the following tasks in the order given:
Ethernet devices.		•	Improperly connected	1.	Check that you have cabled the device correctly. See Chapter 4,
(LAN—FE0, FE1,			cable.		“Router Installation.”
FE2, and FE3 are off.)		•	Damaged cable.	2.	Check that the connectors at both ends of the cable are securely
					seated.
				3.	Check whether the cable is physically damaged. If it is damaged,
					order another cable from Cisco Systems, or replace it with a
					similar cable.
Cannot connect to the		•	Broadband modem or	• Reconnect the broadband modem or external Ethernet switch, and
Internet.			external Ethernet switch		make sure that it is receiving power.
			is not connected or	• Check with the Internet service provider or corporate network
			turned on.
					administrator to determine whether there is a problem.
		• There is a problem with		• Configure the router by using a PC that is connected to the
			the broadband or WAN
					console port.
			service.
		•	Router is improperly
			configured.

Cisco Secure Router 520 Series Hardware Installation Guide

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