FAQs

Answer 4

Verify that the SGC2910 is properly installed..

You can confirm that the SGC2910 was properly installed by checking your device manager. Use the following steps to access your device manager.. Make sure the SGC2910 is connected to a USB port..

1.In Windows XP and 2000, right click on the “My Computer” icon on your desktop and then click on “Properties”..You should now see the “System Properties” window.. Click on the “Hardware” tab and then click on the “Device Manager” button.. In Windows ME and 98SE, right click on the “My Computer” icon on your desktop and then click on “Properties”..You should now see the “System Properties” window.. Click on the “Device Manager” tab..

2.You should now see the device manager..Verify that the device manager has the following devices listed.. (Note: Attached is a screenshot of the entries that should be listed within your respective Windows operating system..)

a.In WinXP and Win2000, two new entries called “Philips Controller” and HID-compliant game controller” will be listed under the Human Interface Device category.. In WinME, one new entry called “Philips Joypad Mouse” will be listed under the Human Interface Devices category.. In Win98SE, one new entry called “Philips Joypad Mouse” will be listed under the Human Input Devices (HID) category..

b.In all Windows operating systems, a new entry should be listed under the Keyboards category..The new entry should be “HID Keyboard Device”..

c.In all Windows operating systems, a new entry should be listed under the Mouse category..The new entry should be “HID-Compliant Mouse”

3.If all these entries are listed, then the SGC2910 has been properly installed.. If not, then you will need to uninstall the SGC2910 software by following the Uninstall instructions listed within the SGC2910 Instruction Manual.. Then reinstall the software and re-check the device manager to ensure the SGC2910 was properly installed..

4.If the reinstall doesn’t work, you should check and verify that the device manager doesn’t have any Unknown Devices listed.. Check the “Human Interface Device” and “Universal Serial Bus controllers” categories.. If you see any Unknown Devices you should uninstall them..You should right-click on the “Unknown Device” to highlight it and click on “Uninstall” or “Remove”..The entry should now be removed from the device manager..You should now try reinstalling the software according to the instructions for your operating system..

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