Troubleshooting
Before seeking assistance, check the following information.
The screen stays blank even though the power is on.
•Make sure the battery pack is charged. The power indicator LED should light red or green depending on how much charge is in the battery.
•Turn the power off. Wait a few moments, then turn the power on.
•Turn the power off. Remove game and reinsert it, then turn the power on.
•If you are using the AC Adapter, make sure it is securely connected to both the Nintendo DS and the wall outlet.
Image appears but there is no sound.
•Try adjusting the volume control.
•If headphones are attached to the Nintendo DS, sound will not come through the speakers.
•If you are using headphones, make sure they are securely plugged into the headphone jack.
•Some games may have no sound during parts of the game.
Image appears but system is locked up.
•Make sure the game is inserted completely into the appropriate slot.
•Turn the power off. Remove game and reinsert it, then turn the power on.
•Make sure the game connector and game slots are clean and free of foreign material.
Battery life seems short and charging takes a long time.
•Make sure the surrounding temperature is above 50 degrees. Low temperatures will adversely affect battery performance.
•Battery life may also decrease over time. After 500 recharges, battery life may be only 70% of the battery life when new.
Game Boy Game Pak does not fit into the Nintendo DS.
•Make sure you are using a Game Boy Advance Game Pak. Slot 2 on the Nintendo DS will only work with DS accessories and Game Boy Advance Game Paks.
Wireless game play or communication does not work.
•Make sure the game supports wireless game play.
•For
•Make sure all DS systems are within 30 feet (10 m) or less of each other to begin with. The signal strength should be at least two bars.
•Review the instruction booklet for the game you are playing for correct setup instructions.
Wireless game play or communication seems interrupted or unstable.
•Make sure all DS systems are within 30 feet (10 m) or less of each other to begin with. The signal strength should be at least two bars.
•Make sure there are no obstructions between the systems.
•Make sure the systems are facing each other.
•Make sure the batteries are charged.
•Check for interference from other devices (wireless LAN, microwave ovens, cordless devices, computers), and move to another location or turn off the interfering device if necessary.
PictoChat doesn't work.
•Make sure there are no more than 16 participants in one chat room.
•Try switching all participants to a different chat room.
•Review the Wireless Signal Strength and PictoChat sections, pages
The Touch Screen doesn't work.
•Make sure you are using the stylus on the correct area of the Touch Screen.
•Check the alignment of the stylus contact point using the Touch Screen adjustment (see page 23).
•Review the instruction booklet for the game you are playing for correct operation of the stylus.
•If the Touch Screen is scratched, dirty or contaminated with foreign material, follow the cleaning procedures on page 8.
The microphone doesn't work.
•Only games designed to use the microphone feature will work with the microphone. Make sure the game you are playing includes this feature.
•If using an external microphone, make sure it is plugged securely into the microphone jack.
When the power is turned OFF there is an
•An
When playing Game Boy Advance games, the
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If your Nintendo DS still does not operate correctly after trying the above remedies, please visit the customer service area of our web site at www.nintendo.com or call
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