Plantronics W720-M, W710-M manual Troubleshooting, Headset

Page 32

Troubleshooting

Headset

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact us at www.plantronics.com/ support .

I can’t hear a dial tone in the headset.

Make sure your headset is charged.

Make sure your headset is subscribed to base. SeeBase Subscription

Press the base desk phone button.

Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a Desk Phone Call

Fine tune the listening volume with the headset call control button. SeeAdjust Your Headset Volume

If the volume is still too low, adjust the desk phone listening volume on the base. SeeAdjust Your Headset Volume

I hear static.

Make sure there is at least 12 inches between your base and your

 

computer, and 6 inches between your base and your telephone. If

 

adjusting the distance doesn’t help, your headset is going out of

 

range, move closer to the base. SeePosition Your Base

 

 

The sound is distorted.

Lower the desk phone speaking volume and/or desk phone

 

listening volume on the base. For most telephones the correct

 

setting is position 3. SeeAdjust Your Headset Volume

 

If your desk phone has a volume control, lower until the

 

distortion disappears.

 

If the distortion is still present, adjust the headset volume control

 

to lower the headset speaker volume. SeeAdjust Your Headset

 

Volume

 

Make sure there is 12 inches between your base and your

 

computer, and 6 inches between your base and your telephone.

 

SeePosition Your Base

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. SeeAdjust Your Headset Volume

If the audio level is too low in this position, increase the headset volume. SeeAdjust Your Headset Volume

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth.

Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. SeeMake a Desk Phone Call

People I talk to can hear a buzz in the background.

Move the base further away from your phone. SeePosition Your Base

If the base power supply is plugged into a power strip, plug it into the wall directly.

32

Page 31 Page 33
Image 32
Page 31 Page 33
Contents Savi W710-M/W720-M Contents Page Welcome System RequirementsComputer DisplayBase and charge cradle USB cable Telephone interface cable Whats in the BoxWH300 headset monaural Headset Base and Headset BasicsBase Accessories Customize Your Headset Optimize the comfort and fit of your headsetPage Charge Your Headset Choose a desk phone setup A, B or C and connect cables Desk Phone Connect and CallDesk phone standard Desk phone + HL10 lifter sold separatelyPage Mobile Connect and Call Computer Connect and Call Connect Your ComputerHeadset Features Headset PowerPlace the Headset in Sleep Mode Battery Storage TimeHeadset Battery Level Low Battery WarningHeadset Battery Status Talk TimeHear a single mid tone when you are back in range TonesFor Windows Vista and Windows 7 systems For Windows XP systemsBase Features Base ButtonsSetting Range Auto Connect FeatureSet the Range End SubscriptionPage Daily Use Incoming CallsPage Additional Headsets Guests headsets can remain as guests through multiple callsSoftphone Compatibility Join a conference callView guest headsets Software Install PlantronicsAdvanced Use Feature Settings Default Default LineGeneral Audio ProtectionBluetooth Enabled Stop Auto Connect to Mobile When Headset Is DockedInitiate Mobile Voice Commands Audio Bandwidth for Desk phone and PCTab Audio LimitingHours On the Phone Per Day Anti-StartleAction to Media Player Security TabAuto Answer Audio Sensing Enabled Check for Updates AutomaticallyLaunch Audio Devices Control Panel Ring Both Headset and PCCheck for Updates Manually Install UpdatesTroubleshooting HeadsetDesk Phone Mobile SoftphoneNo audio connection to PC Need More HELP?

W710-M, W720-M specifications

The Plantronics W720-M and W710-M are advanced wireless headsets designed for professional use, particularly in call centers and office environments. Both models offer the reliability and performance that businesses demand, coupled with user-friendly features that enhance productivity.

One of the standout characteristics of the W720-M and W710-M is their wireless connectivity. Utilizing DECT technology, these headsets provide a robust and interference-free connection, allowing users to enjoy high-quality audio without the constraints of cords. The range is impressive, offering up to 350 feet of wireless freedom, enabling employees to move around their workspace freely while still being connected to their phone or computer.

Audio quality is paramount in communication devices, and both models deliver exceptional sound clarity. Equipped with wideband audio technology, they facilitate crisp and clear calls, making it easier to engage in conversations without missing critical details. The W720-M features a noise-canceling microphone, dramatically reducing background noise and ensuring that your voice is heard clearly by the recipient.

Comfort is another key feature of these models. The W720-M comes with a cushioned headband and ear pads, designed for all-day wear. Whether in back-to-back calls or lengthy meetings, users can rely on these headsets to provide maximum comfort, minimizing fatigue. The W710-M, while also designed for comfort, offers a lighter build, catering to users who prefer a more discreet earpiece that weighs less on the ear.

Battery life in the W720-M and W710-M is impressive, with up to 12 hours of continuous talk time on a single charge. They also boast quick charge capabilities, allowing users to get back to work swiftly when the battery runs low.

Both headsets are compatible with various devices, including desk phones, PCs, and mobile devices. This versatility ensures that users can use them across different platforms, making them ideal for a range of settings. Furthermore, they are equipped with smart sensors that answer calls automatically when the headset is worn, providing a seamless transition between calls and enhancing efficiency.

In conclusion, the Plantronics W720-M and W710-M represent a perfect blend of comfort, performance, and technology tailored for the demanding environments of modern workplaces. Their advanced features, coupled with exceptional audio quality, make them invaluable tools for effective communication.
Top Page Image Contents