Plantronics W710-M, W720-M manual Desk Phone Mobile, Softphone

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Desk Phone

Mobile

The handset lifter is installed but

Be sure the handset lifter power cord is firmly pushed into the

does not lift the handset.

handset lifter jack on the base.

 

 

 

 

Pairing problems

Ensure the Bluetooth LED on the base flashes red and blue by

 

pressing the Bluetooth button for four seconds.

 

Ensure the Bluetooth mobile phone is in search mode.

 

When an active Bluetooth connection has been made, the base

 

Bluetooth LED will be solid blue.

 

 

Why doesn’t the base automatically

Ensure Plantronic software had been installed.

reconnect with my mobile phone?

Ensure that the Auto Connect to Mobile Phone feature is Selected

 

 

in the Plantronics Control Panel.

 

Ensure that Stop Auto Connect to Moible When Headset is

 

docked is Not Selected in the Plantronics Control Panel.

 

 

Softphone

When I dial from my softphone application, nothing happens.

Ensure your headset is charged.

Ensure your headset is subscribed to the base. See Subscribing a Headset.

Ensure that the Plantronics software is installed. To download, visit plantronics.com/software.

Ensure that you are using a compatible softphone application. For a list of compatible softphones, visit plantronics.com/ software.

If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/ answer/end calls.

Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel.

Restart your computer.

Speaking and/or listening volume is

Adjust headset listening volume with volume button.

too low or too high.

Adjust listening/speaking volumes in the computer’s sound

 

 

control panel/system preferences.

 

Adjust listening/speaking volumes in the softphone application.

 

 

The sound is distorted or I hear an

Reduce speaking and/or listening volume on the computer using

echo in the headset.

your softphone application.

 

Point microphone towards your chin.

 

If the distortion is still present, lower the volume on the headset.

 

 

I can no longer hear any audio

For Windows XP systems

through my PC Speakers.

• Refer to the “Audio” tab of the “Sounds and Audio Devices” option

 

in your PC Control Panel.

 

• Under “Sound Playback”, change the default setting from Savi

 

Office to your PC speakers. Click “OK” to confirm your change.

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Contents Savi W710-M/W720-M Contents Page System Requirements WelcomeComputer DisplayWhats in the Box WH300 headset monauralBase and charge cradle USB cable Telephone interface cable Base and Headset Basics BaseHeadset Accessories Optimize the comfort and fit of your headset Customize Your HeadsetPage Charge Your Headset Desk Phone Connect and Call Choose a desk phone setup A, B or C and connect cablesDesk phone standard Desk phone + HL10 lifter sold separatelyPage Mobile Connect and Call Connect Your Computer Computer Connect and CallHeadset Power Headset FeaturesPlace the Headset in Sleep Mode Battery Storage TimeLow Battery Warning Headset Battery LevelHeadset Battery Status Talk TimeTones Hear a single mid tone when you are back in rangeFor Windows Vista and Windows 7 systems For Windows XP systemsBase Buttons Base FeaturesAuto Connect Feature Setting RangeSet the Range End SubscriptionPage Incoming Calls Daily UsePage Guests headsets can remain as guests through multiple calls Additional HeadsetsSoftphone Compatibility Join a conference callView guest headsets Install Plantronics Advanced UseSoftware Default Line Feature Settings DefaultGeneral Audio ProtectionStop Auto Connect to Mobile When Headset Is Docked Bluetooth EnabledInitiate Mobile Voice Commands Audio Bandwidth for Desk phone and PCAudio Limiting TabHours On the Phone Per Day Anti-StartleSecurity Tab Auto AnswerAction to Media Player Check for Updates Automatically Audio Sensing EnabledLaunch Audio Devices Control Panel Ring Both Headset and PCInstall Updates Check for Updates ManuallyHeadset TroubleshootingSoftphone Desk Phone MobileNo audio connection to PC Need More HELP?

W710-M, W720-M specifications

The Plantronics W720-M and W710-M are advanced wireless headsets designed for professional use, particularly in call centers and office environments. Both models offer the reliability and performance that businesses demand, coupled with user-friendly features that enhance productivity.

One of the standout characteristics of the W720-M and W710-M is their wireless connectivity. Utilizing DECT technology, these headsets provide a robust and interference-free connection, allowing users to enjoy high-quality audio without the constraints of cords. The range is impressive, offering up to 350 feet of wireless freedom, enabling employees to move around their workspace freely while still being connected to their phone or computer.

Audio quality is paramount in communication devices, and both models deliver exceptional sound clarity. Equipped with wideband audio technology, they facilitate crisp and clear calls, making it easier to engage in conversations without missing critical details. The W720-M features a noise-canceling microphone, dramatically reducing background noise and ensuring that your voice is heard clearly by the recipient.

Comfort is another key feature of these models. The W720-M comes with a cushioned headband and ear pads, designed for all-day wear. Whether in back-to-back calls or lengthy meetings, users can rely on these headsets to provide maximum comfort, minimizing fatigue. The W710-M, while also designed for comfort, offers a lighter build, catering to users who prefer a more discreet earpiece that weighs less on the ear.

Battery life in the W720-M and W710-M is impressive, with up to 12 hours of continuous talk time on a single charge. They also boast quick charge capabilities, allowing users to get back to work swiftly when the battery runs low.

Both headsets are compatible with various devices, including desk phones, PCs, and mobile devices. This versatility ensures that users can use them across different platforms, making them ideal for a range of settings. Furthermore, they are equipped with smart sensors that answer calls automatically when the headset is worn, providing a seamless transition between calls and enhancing efficiency.

In conclusion, the Plantronics W720-M and W710-M represent a perfect blend of comfort, performance, and technology tailored for the demanding environments of modern workplaces. Their advanced features, coupled with exceptional audio quality, make them invaluable tools for effective communication.