HP tc4400 manual Troubleshooting resources

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Troubleshooting

Troubleshooting resources

If you experience computer problems, follow the troubleshooting steps below:

1.Refer to “Quick troubleshooting,” next in this chapter.

2.Access additional information about the computer and Web site links through the Help and Support Center. Select Start > Help and Support.

✎Although many checkup and repair tools require an Internet connection, other tools can help you fix a problem when the computer is offline.

3.Contact Customer Care for any further assistance.

Getting Started

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Contents Getting Started Page Contents Troubleshooting Index Identify required hardware First-time setupComponents Set up the computer Insert the battery pack Connect the computer to external power Turn on the computer First-time setup Set up the software Create recovery discs recommended Next steps Install additional hardware and softwareIdentify and install hardware Computer includes software that may be Locate or install softwareProtect your system files Protect the computerProtect the computer from viruses Protect your privacy Protect the computer from power surgesUse the computer safely Connect to a computer network Locate the user guides Update your softwareTurn off the computer correctly Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not working Home wireless network connection is not workingCustomer Care Help and Support CenterContact Customer Care by e-mail or telephone Prepare to contact Customer CareGetting Started Top components Keys Component Pointing devicesFingerprint reader Wireless antennae Front components Rear components Left-side components Right-side components Bottom components Choose an ISP Connect to the Internet from your homeUse the New Connection Wizard Choose the type of Internet connection Safeguard your data Backup and recoveryBack up specific files or folders Back up the systemBack up the entire system Click Next to back up your entire hard drive Back up modifications made to the system Click Expert Mode Click Schedule Backups Schedule backupsRecover the system Create recovery discs recommended Click Factory image recovery discs, and then click Next Performing a recovery from the recovery discs Perform a recoveryBackup and recovery Operating environment SpecificationsRated input power Index Index Index-3 Safety and Comfort Guide 2-5 security cable slot A-8 Index-5