HP tc4400 manual Prepare to contact Customer Care, Contact Customer Care by e-mail or telephone

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Troubleshooting

Prepare to contact Customer Care

For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail:

■� Product name located on the display or keyboard. ■� Serial number (s/n) listed on the service tag.

❏�The service tag label is on the bottom of the computer. ❏�To display the service tag information on the computer

screen, select Start > Help and Support > My HP Computer.

■� Date the computer was purchased.

■� Conditions under which the problem occurred. ■� Error messages that have been displayed.

■� The manufacturer and model of a printer or other accessories connected to the computer.

■� Operating system version number and registration number.

To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id.)

Contact Customer Care by e-mail or telephone

If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or to access the Customer Care telephone numbers.

3–8�	Getting Started

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Contents Getting Started Page Contents Troubleshooting Index First-time setup Identify required hardwareComponents Set up the computer Insert the battery pack Connect the computer to external power Turn on the computer First-time setup Set up the software Create recovery discs recommended Install additional hardware and software Identify and install hardwareNext steps Locate or install software Computer includes software that may beProtect the computer Protect the computer from virusesProtect your system files Protect the computer from power surges Protect your privacyUse the computer safely Connect to a computer network Update your software Locate the user guidesTurn off the computer correctly Troubleshooting Troubleshooting resourcesQuick troubleshooting Computer is unable to start upComputer screen is blank Software is functioning abnormally Computer is turned on but not respondingComputer is unusually warm Home wireless network connection is not working An external device is not workingHelp and Support Center Customer CarePrepare to contact Customer Care Contact Customer Care by e-mail or telephoneGetting Started Top components Keys Pointing devices ComponentFingerprint reader Wireless antennae Front components Rear components Left-side components Right-side components Bottom components Connect to the Internet from your home Choose an ISPUse the New Connection Wizard Choose the type of Internet connection Backup and recovery Safeguard your dataBack up the system Back up specific files or foldersBack up the entire system Click Next to back up your entire hard drive Back up modifications made to the system Schedule backups Click Expert Mode Click Schedule BackupsRecover the system Create recovery discs recommended Click Factory image recovery discs, and then click Next Perform a recovery Performing a recovery from the recovery discsBackup and recovery Specifications Operating environmentRated input power Index Index Index-3 Safety and Comfort Guide 2-5 security cable slot A-8 Index-5