HP tc4400 manual Help and Support Center, Customer Care

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Troubleshooting

■� Be sure that the wireless router (access point) is properly connected to its power adapter and the cable modem, and the lights are on.

■� Disconnect and then reconnect all cables, and turn the power off and then back on.

✎For information on setting up a home wireless network connection, refer to http://www.hp.com/go/techcenter/wireless

(English only).

Help and Support Center

If the preceding questions and solutions did not address your problem, access the Help and Support Center by selecting Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides

■� Information about the computer, such as model and serial number, installed software, hardware components, and specifications.

■� Answers to questions about using the computer.

■� Product information to help you learn to use computer and operating system features.

■� Updates for your operating system, device drivers, and the software provided on the computer.

■� Checkups for computer functionality.

■� Automated and interactive troubleshooting, repair solutions, and system recovery procedures.

■� Links to community forums of IT experts.

Customer Care

If you are unable to find the help you need by using the Help and Support Center, you may need to contact Customer Care.

Getting Started�

3–7

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Contents Getting Started Page Contents Troubleshooting Index Identify required hardware First-time setupComponents Set up the computer Insert the battery pack Connect the computer to external power Turn on the computer First-time setup Set up the software Create recovery discs recommended Next steps Install additional hardware and softwareIdentify and install hardware Computer includes software that may be Locate or install softwareProtect your system files Protect the computerProtect the computer from viruses Protect your privacy Protect the computer from power surgesUse the computer safely Connect to a computer network Locate the user guides Update your softwareTurn off the computer correctly Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Computer is turned on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not working Home wireless network connection is not workingCustomer Care Help and Support CenterContact Customer Care by e-mail or telephone Prepare to contact Customer CareGetting Started Top components Keys Component Pointing devicesFingerprint reader Wireless antennae Front components Rear components Left-side components Right-side components Bottom components Choose an ISP Connect to the Internet from your homeUse the New Connection Wizard Choose the type of Internet connection Safeguard your data Backup and recoveryBack up specific files or folders Back up the systemBack up the entire system Click Next to back up your entire hard drive Back up modifications made to the system Click Expert Mode Click Schedule Backups Schedule backupsRecover the system Create recovery discs recommended Click Factory image recovery discs, and then click Next Performing a recovery from the recovery discs Perform a recoveryBackup and recovery Operating environment SpecificationsRated input power Index Index Index-3 Safety and Comfort Guide 2-5 security cable slot A-8 Index-5