HP tc1000 manual Is Software Functioning Abnormally?

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Solving Problems

Is Software Functioning Abnormally?

If your software becomes unresponsive or responds abnormally:

■Restart the tablet PC.

■Run a virus scan.

❏For information about obtaining antivirus software, see the “Protecting the Tablet PC Against Viruses” section in Chapter 2.

❏For information about running a virus scan, refer to the Help file within the antivirus software.

■Reinstall the software.

❏To reinstall the operating system or a Compaq application or utility, follow the instructions included with the Compaq QuickRestore CDs. Additional information about using the Quick Restore CDs with the tablet PC is provided on the Documentation Library CD, in the Software Guide, “Software Updates and Restorations” chapter.

❏If you plan to use an optional tablet PC docking station and a standard USB keyboard during the reinstallation, connect the keyboard to the tablet PC, not to the docking station.

❏To reinstall software that was not preloaded or preinstalled, follow the instructions in the documentation included with the software.

ÄCAUTION: To prevent serious damage to the tablet PC or an unsuccessful restoration or installation, use a QuickRestore CD only while the tablet PC is connected to reliable external power using the AC adapter or an optional docking station or DC cable. (Do not use a QuickRestore CD during an electrical storm or while the tablet PC is running on battery power or connected to an optional Auto/Air Cable or Automobile Power Adapter/Charger.) During the restoration or installation:

■Do not interrupt the power to the tablet PC by unplugging or

undocking the tablet PC.

■Do not shut down the tablet PC.

3–8	Getting Started

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Contents Getting Started Getting Started First Edition November Document Part Number Using This Guide Text Styles Style Explanation KeysContents Beginning to Use the Tablet PC Solving Problems Index Setting Up the Tablet PC Setting Up Tablet PC Hardware with a Tablet PC KeyboardBefore You Begin Opening the Portfolio Unzipping the PortfolioOpening the Portfolio Opening the Tablet PC and Keyboard Inserting the Battery Pack Tilting the assembly so the screen is face down Getting Started Inserting the battery pack Setting Up the Tablet PC and Keyboard as a Notebook Getting Started Rotating the tablet PC toward the front of the keyboard Adjusting the tablet PC screen Connecting the Tablet PC to External Power Getting Started Turning On the Tablet PC Setting Up the Pen Inserting the Pen Battery Inserting the pen battery Entering Information with the Pen Identifying the Pen Tip and Pen ButtonPerforming Mouse Clicks with the Pen Calibrating the Pen Using the Pen Holder Setting Up the Software Turning Off the Tablet PC Cleaning the Screen Protecting the Tablet PC from Power SurgesObtaining Ergonomic Safety Information Setting Up Tablet PC Hardware with a Standard USB Keyboard Before You Begin Opening the Portfolio Opening the Portfolio Positioning the tablet PC for the battery pack insertion Getting Started Inserting the battery pack Connecting a Standard USB Keyboard Plugging the AC adapter cable into the AC power connector Getting Started Continuing the Setup Selecting Regional Settings Selecting Screen SettingsAccessing Operating System Documentation Taking the Product TourInstalling Optional Software Protecting the Tablet PC Against VirusesObtaining Modem and Network Information Getting Started Using the Documentation Library CD Opening the Documentation Library CDSelecting a Guide For Information About These Topics Select This GuideFinding a Topic Within a Guide GuideUsing Portfolios Detaching the Portfolio from the Keyboard Attaching the Portfolio to the Keyboard Detaching the Portfolio from the Tablet PC Attaching the Portfolio to the Tablet PC Using the Tablet PC Keyboard Attaching the Tablet PC to the KeyboardPositioning the tablet PC above the keyboard Adjusting the Tablet PC and Keyboard Closing the Tablet PC and Keyboard Transporting the Tablet PC and Keyboard Detaching the Tablet PC from the Keyboard Detaching the tablet PC from the tablet PC keyboard Replacing a Battery Pack Removing a Battery PackUnlocking the battery pack release latch Inserting a Battery Pack Inserting the battery pack Finding More Power and Battery Pack Information Solving Problems Quick Solutions Checklist Is the Tablet PC Receiving Power?Is the Tablet PC Turned On? Is the Tablet PC in Standby or Hibernation?Is the Tablet PC Overheating? Is the Image Not Visible?Does the Pen Battery Need Replacing? Is the System Unresponsive? Are You Using All Available Documentation? Is an External Device Not Working?Is Software Functioning Abnormally? Contacting Compaq Getting Help from the InternetPreparing to Call Technical Support Taking the Tablet PC to a Service Provider Pen Components Pen ComponentsTablet PC Components Front LightsTablet PC Front Components Lights Front Pen-Activated Buttons Tablet PC Front Components Pen-Activated ButtonsRight Side Power Switch and Power/Standby Light Right Side Email Launch Windows Security Buttons Right Side Esc, Tab and Q Menu Buttons Tablet PC Right Side Components Esc, Tab, and Q Menu ButtonsRight Side Jog Dial and Antenna Tablet PC Right Side Components Jog Dial and AntennaLower Side Tablet PC Lower Side ComponentsLeft Side Attachment Slots Keyboard Connector Left Side Security Cable Slot, Vent and Antenna Top Connectors and Jacks Tablet PC Top Components Connectors and JacksTop Pen Holder and LAN Connection Lights Top Card Slots, Buttons and Tether Eyelet Back Attachment Features and Hard Drive Bay Back Battery Bay Tablet PC Back Components Battery BayBack Memory and Mini PCI Compartment Tablet PC Back Components Memory and Mini PCI CompartmentBack Labels Tablet PC Back Components LabelsBack Tilt Feet and Pad Feet Tablet PC Back Components Tilt Feet and Pad FeetDocumentation and QuickRestore CDs Additional Tablet PC Standard ComponentsCord, Cables and Pen Battery Additional Standard Components Cord, Cables, and Pen BatteryAdapters and Accessories Additional Standard Components Adapters and AccessoriesTablet PC Keyboard Components Front Lights and Pointing DeviceKeyboard Front Components Lights and Pointing Device Front Keys Keyboard Front Components KeysFront Positioning and Security Features Keyboard Front Components Positioning and Security FeaturesTop Keyboard Top ComponentsBack Keyboard Back ComponentsAdditional Keyboard Standard Component Additional Keyboard Standard ComponentIndex Index-2 Getting Started Compaq Support Software CD Documentation Library Documentation Library CD 2-5 drive designations Index-5 Index-6 Getting Started Jack RJ-11 4-11 Lucent/Agere Command Set Modem approvals label 4-17 Regulatory and Safety Notices Index-9 Troubleshooting 2-7 turning off the tablet PC Index-11

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