TROUBLE SHOOTING
1. Opener doesn't operate from either door control or remote:
•Does the opener have electric power? Plug lamp into outlet. If it doesn't light, check the fuse box or the circuit breaker. (Some outlets are controlled by a wall switch.)
•Have you disengaged all door locks? Review installation instruction warnings on page 1.
•Is there a
•The garage door spring may be broken. Have it replaced.
2. Opener operates from remote but not from door control:
•Is door control button lit? If not, remove the bell wire from the opener terminals. Short the red and white terminals by touching both terminals at the same time with a piece of wire. If the opener runs, check for a faulty wire connection at the door control, a short under the staples, or a broken wire.
•Are wiring connections correct? Review page 4.
3. Door operates from door control but not from remote:
•Replace battery if necessary.
•If you have two or more remotes and only one operates, review Program Your Opener, Remote and Keyless Entry steps 22 and 23.
•Is the door control button flashing? The opener is in lock mode. If you have a
4. Remote has short range:
•Is battery installed?
•Change the location of the remote control on the car.
•A metal garage door,
5.Door reverses for no apparent reason and opener light doesn't blink:
•Is something obstructing the door? Pull manual release handle. Operate door manually. If it is unbalanced or binding, call for professional garage door service.
•Clear any ice or snow from garage floor area where garage door closes.
•Repeat Setting Limits and Force, see adjustment steps 25 and 26. Repeat safety reverse test after adjustment is complete.
6.Door reverses for no apparent reason and opener light blinks for
5 seconds after reversing:
Check The Protector System™ (if you have installed this accessory). If the light is blinking, correct alignment.
7. Optional vibration isolator:
If operational noise is a problem because of proximity of the opener to the living quarters, Vibration Isolator Kit 41A3263 can be installed. This kit was designed to reduce the "sounding board effect" and is easy to install.
8. The garage door opens and closes by itself:
Make sure remote push button is not stuck "on".
9. Door stops but doesn't close completely:
Repeat Setting the Limits, see adjustment step 25.
Repeat safety reverse test after any adjustment of door arm length, close force or down limit.
10. Door opens but won't close:
•Check The Protector System™ (if you have installed this accessory). If the light is blinking, correct alignment.
•If opener light does not blink and it is a new installation, repeat Setting the Limit and Force steps 25 and 26.
Repeat the safety reverse test after the adjustment is complete.
11. Opener light does not turn on:
Replace light bulb (24V/21W maximum). Replace burned out bulbs with rough service light bulbs.
12. Opener strains:
Door may be unbalanced or springs are broken. Close door and use manual release rope and handle to disconnect trolley. Open and close door manually. A properly balanced door will stay in any point of travel while being supported entirely by its springs. If it does not, call for professional garage door service to correct the problem.
13. Opener motor hums briefly, then won't work:
•Garage door springs are broken. SEE ABOVE.
•If problem occurs on first operation of opener, door is locked. Disable door lock.
Repeat safety reverse test after adjustment is complete.
14. Opener won't activate due to power failure:
•Pull manual release rope and handle down and back to disconnect trolley. Door can be opened and closed manually. When the power is restored, pull the manual release handle straight down. The next time the opener is activated, the trolley will reconnect.
•The Outside Quick Release accessory (if fitted) disconnects the trolley from outside the garage in case of power failure.
15. Setting the limits manually:
1.Press and hold the black button until the yellow indicator light starts flashing slowly then release.
2.Push and hold the black button until the door reaches the desired UP (open) position. Adjust the position of the door by using the black and orange buttons. Black moves the door UP (open) and orange moves the door DOWN (close).
Check to be sure the door opens high enough for your vehicle.
3.Push the remote control or door control. This sets the UP (open) limit and begins closing the door. Immediately press either the orange or the black button. The door will stop.
Adjust the desired DOWN (closed) limit by using the orange (DOWN) and black (UP) buttons. Check to be sure the door is fully closed without applying excessive pressure on the rail (rail should not bow upwards and the belt should not sag or droop below the rail). Push the remote control or door control. This sets the DOWN (close) limit and begins opening the door.
NOTE: If neither the black or the orange button is pressed before the door reaches the floor, the operator will attempt an Automated Limit Setting, reversing the door off the floor and stopping at the set Up limit. If the yellow indicator light does not blink 10 times, limits setting has been successful and doesn't need to be manually done; the DOWN limit will be set to the floor. Regardless of setting the limits automatically or manually, the force MUST be learned in order to properly complete the setting of limits. Refer to section 26, Setting the Force.
4.Open and close the door with the remote control or door control 2 or 3 times.
•If the door does not stop in the desired UP (open) position or reverses before the door stops at the DOWN (close) position, repeat Setting the limits manually one more time.
•If the door stops in both the desired UP (open) and DOWN (close) positions, proceed to Test the Safety Reversal System.
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