HP Software manual Support and other resources, Contacting HP, Related information, Websites

Page 79

12 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

•Product model names and numbers

•Technical support registration number (if applicable)

•Product serial numbers

•Error messages

•Operating system type and revision level

•Detailed questions

Related information

The /doc directory on the Data Protector Express CD-ROM contains the following printable documentation:

•A Short Guide to Successful Tape Backup

•ESD and Webware License Management Guide

NOTE: To view or print this documentation, Adobe Acrobat Reader (version 4.0 or higher) must be installed on your Windows or X Window (Linux) computer. If not currently installed, you can install it from the Adobe Acrobat Reader website at http://www.adobe.com.

You can find these documents from the Storage Software page of the HP Business Support Center website:

http://www.hp.com/support/manuals

Websites

•Data Protector website: http://www.hp.com/go/dataprotectorexpress

•HP Technical Support website: http://www.hp.com/support

•Red Hat website: http://www.redhat.com

Typographic conventions

Table 5 Document conventions

Convention	Element
Blue text: Table 5 (page 79)	Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com	Website addresses
Bold text	• Keys that are pressed
	• Text typed into a GUI element, such as a box
	• GUI elements that are clicked or selected, such as menu
	and list items, buttons, tabs, and check boxes
Italic text	Text emphasis

Contacting HP 79

Image 79

Contents Data Protector Express User Guide Acknowledgments Contents Index Disaster RecoveryConcepts OverviewTerminology Overview Simple, Immediate Backup Restore to a Different Location Restore to a Different Location Using the Administrator Administering BackupMain Window Property Pages Missing FeaturesOpening Property Pages Managing Jobs Using Quick Access from TaskbarViewing Data Protector Express status Managing Data Protector ExpressManaging Logs SettingsMonitoring jobs Managing AlertsLinux and the Data Protector Express Daemon About the Data Protector Express ServiceOther Commands Microsoft Windows and the Data Protector Express ServerAbout the Data Protector Express Service Selecting Files Configuring Backup JobsSelecting Devices Schedule Settings ConfigurationEncryption Type of Fixed Rotation Mode SettingsBackup mode Auto verify modeSplit File Write modeMedia to be used Interval SettingsAuto format mode Scheduled DatesAdvanced Options Advanced SettingsBarcode Filter Settings for WindowsLog Options ExecutionSelecting Files Configuring Restore and Verify JobsSelecting Versions Restoring a file with a new name Restoring foldersRestoring files and folders to a different folder Advanced Restore Options Execution Options Advanced Verify OptionsBarcode Filter Options Selecting Devices for Jobs Working With DevicesDevice Properties Element status Device CommandsWorking With Devices Device Commands Working with Tape Libraries Installation and ConfigurationBarcode Filters Barcodes and MIC memory in cartridgeInitialization Process Media Management Sharing storage devices on a SANScheduling, Rotations, and Media Management Backup Schedule ConsiderationsMedia Sets Scheduling ConceptsIntervals Implications for Restoring Data Media Rotation Types Comparing rotation types Running Jobs with RotationsEncryption Encryption and CompressionCryptographic Algorithms Encryption Options PassphraseCompression Key ManagementSupported Platforms Configuring a Microsoft Exchange ServerWorking with Third-Party Applications Microsoft Exchange ServerBacking up Microsoft Exchange Server Restoring Microsoft Exchange Databases System-level Disaster Recovery Disaster Recovery with Microsoft Exchange ServerPreparing to Restore the Microsoft Exchange Server Restoring the Microsoft Exchange MTA Database Mailbox Backup and RecoveryRestoring Microsoft Exchange Databases Requirements ConfigurationBacking Up Mailboxes Restoring MailboxesMailbox Permissions PowerShell AccessWorking with Microsoft SQL Server Supported Exchange Server versionsMicrosoft SQL server concepts Configuring the Microsoft SQL ServerBacking up Microsoft SQL Server Restoring Microsoft SQL Server Microsoft SQL Server Databases and the backup modeRestoring Microsoft SQL Server user databases Restoring Microsoft SQL Server 2000 master databases Restoring Microsoft SQL Server master databasesCreate Database Alter Database Stop the Data Protector Express and SQL Server servicesRestore the master database from the most recent backup Restart SQL Server in single-user modeRebuild the master database Drop invalid databases Apply changes to the master databaseRestore the msdb database Start the Data Protector Express and SQL Server servicesRestoring Microsoft SQL Server 7 master databases Disk Mirror Disk Unmirror Disk Remirror Restart Microsoft SQL Server in single-user mode Drop invalid databases and database devices Windows SharePoint Services protection concepts Protecting Microsoft Windows SharePoint ServicesProtecting Windows SharePoint Services Restoring SharePoint Services Using Disaster Recovery with Windows SharePoint Services Working with Certificate ServicesBoot Media Disaster RecoveryImportant guidelines Preparing For a Disaster Advantage of Bootable Backup DevicesRestoring to dissimilar hardware Create bootable media Configuring Backups to Support Disaster RecoveryTest the media Disaster Recovery with Libraries Recovering From a DisasterDisaster Recovery Disaster recovery for Windows 2003, Windows XP and earlier Disaster recovery for LinuxLimitations Completing the Data RestoreAlert Settings Backup Domain ConfigurationMail Settings Performance SettingsOptions Client Upgrade SettingsSetting a User Password Domain SecurityLog file formats Advanced Job OptionsJob Log options Log TypeAuditing Job Pre-Post Execution CommandsPre Execution Commands Mail logBarcode Filters for Jobs Post Execution CommandsLogs Advanced Job Options Typographic conventions Support and other resourcesContacting HP Related informationDocumentation feedback Index Index VSS

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